Customer Success Director
3 days ago
Becoming a Key Account Manager at Benifex means joining a forward-thinking company that's on a mission to transform employee benefits and engagement. Our unique blend of expertise and technology empowers us to create exceptional experiences for our customers. As a trusted partner, you'll play a pivotal role in growing and nurturing key customer relationships, leveraging your commercial acumen to drive satisfaction, retention, and revenue growth.
About This OpportunityYour responsibilities will include:
- Developing and maintaining strong commercial ties with large Swedish enterprises
- Designing and implementing targeted strategies to upsell, cross-sell, and retain existing customers
- Proactively seeking opportunities to enhance customer success and deepen platform adoption
- Collaborating closely with internal stakeholders to ensure seamless customer experiences
To succeed in this challenging and rewarding role, you'll need:
- Proven experience in Key Account Management, with a strong focus on upselling and cross-selling
- Fluency in both Swedish and English, spoken and written
- Relevant academic background in Business, Sales, Marketing, or a related field
- Success in building relationships with senior executives and other high-level stakeholders
- Exceptional presentation and communication skills, with the ability to navigate complex discussions
- Strong analytical and problem-solving capabilities, with a keen eye for detail
Bonus qualifications that would be highly valued include:
- Experience in consultative sales or business development
- Familiarity with HR Tech, SaaS, or similar industries
- Data analysis and interpretation skills, with experience in managing customer insights
- Comprehensive collective agreement
- Generous wellness allowance of 4000 SEK
- A generous vacation policy, providing ample time for rest and relaxation
- Access to top-tier pension plans, including ITP1
- Personalized financial guidance through Lifeplan
- Regular social events and activities to foster team cohesion
- The freedom to work remotely, with hybrid working arrangements available
Join a dynamic team that prioritizes creativity, innovation, and inclusivity. At Benifex, we believe in empowering our team members to thrive in their roles and beyond.
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