Director of Account Growth and Success
2 days ago
About the Opportunity
We are looking for a Group Director of Customer Success / Group Director of Account Management to lead, scale, and refine our approach to Customer Success across multiple markets. Our Customer Success team oversees approximately 3000 buy-side customers and 18,000 supply-side customers across our markets in EMEA.
About the Team- Lead a team of approximately 30 Customer Success Managers (CSMs), split into three geographical teams.
- Collaborate with cross-functional teams to ensure customer needs are met and monetization opportunities are optimized.
A strong commercial acumen is essential for this role, with experience in driving retention, renewals, and customer value realization. If you are a strategic and hands-on leader who thrives in building processes, structures, and engagement models that drive customer satisfaction and retention, this is your opportunity to shape the future of Customer Success at Mercell.
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Enterprise Growth Director
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Account Development Director
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Financial Director
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Group Director of Customer Success
2 days ago
Stockholm, Stockholm, Sweden Mercell Full timeAt Mercell, we're on a mission to revolutionize public procurement, making it more accessible and effortless for both buyers and suppliers. With a culture built on trust, collaboration, and continuous growth, we offer an environment where your leadership can truly make an impact.As we continue our transformation, we are looking for a Group Director of...
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Director of Account Excellence
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Stockholm, Stockholm, Sweden Mercell Full timeAbout MercellMercell is committed to taking care of its employees through initiatives such as hybrid work to support work-life balance, health and insurance plans, pension plans, paid parental leave, social happenings, and competitive salary packages.Job OverviewWe are seeking a Group Director of Customer Success / Group Director of Account Management to...
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Leadership Director of Customer Growth
7 days ago
Stockholm, Stockholm, Sweden Mercell Full timeAbout MercellWe are on a mission to revolutionize public procurement, making it more accessible and effortless for both buyers and suppliers. With a culture built on trust, collaboration, and continuous growth, we offer an environment where your leadership can truly make an impact.Job OverviewWe are seeking a Group Director of Customer Success / Group...
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