Director of Account Excellence

2 days ago


Stockholm, Stockholm, Sweden Mercell Full time
About Mercell

Mercell is committed to taking care of its employees through initiatives such as hybrid work to support work-life balance, health and insurance plans, pension plans, paid parental leave, social happenings, and competitive salary packages.

Job Overview

We are seeking a Group Director of Customer Success / Group Director of Account Management to lead, scale, and refine our approach to Customer Success across multiple markets. This role is critical in ensuring customer retention, satisfaction, and growth by aligning processes, best practices, and performance metrics across markets.

Key Responsibilities
  1. Develop and implement a unified Customer Success strategy across all Mercell markets, ensuring a scalable and structured approach.
  2. Establish customer engagement models and governance frameworks to drive customer satisfaction, retention, and renewal success.
  3. Define standardized processes, KPIs, and best practices to improve alignment across markets.
Team Leadership & Performance Management
  1. Lead, mentor, and develop the Heads of Customer Success in each market, ensuring their teams are set up for success.
  2. Implement performance tracking and regular reviews to ensure customer retention, satisfaction, and revenue growth.
  3. Foster a culture of collaboration and knowledge-sharing across markets to ensure alignment and continuous improvement.


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    About the RoleWe are seeking a highly experienced Nordics Account Management Director to lead our team in the Nordics region. As a Nordics Account Management Director, you will be responsible for developing strategic relationships with our clients, managing a portfolio of key accounts, and overseeing the development of a team of Account Managers.Key...


  • Stockholm, Stockholm, Sweden Northvolt AB Full time

    **Northvolt AB Overview**We are a leading company in the battery electric future, transforming the automotive industry with sustainable solutions.The role of Account Director – Automotive is crucial in achieving our mission by developing strong relationships with key customers and winning new business.About the JobAs an Account Director in the Automotive...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    About the Role:Sinch is seeking an experienced professional to lead its digital workspace transformation efforts in Stockholm. As the Director of IT Service Excellence, you will be responsible for developing and executing strategies that enhance reliability, tolerability, and disaster recovery readiness, while ensuring the Enterprise IT solutions footprint...


  • Stockholm, Stockholm, Sweden Iron Mountain Incorporated Full time

    Iron Mountain is seeking a Global Account Director to lead our sales efforts in the Swedish market. As a seasoned sales professional, you will have the opportunity to drive business growth and expand our customer base.Your primary responsibilities will include driving new business, identifying high-potential opportunities, and developing winning sales...


  • Stockholm, Stockholm, Sweden Roplan Sales AB Full time

    Role SummaryThe Sales Finance Director position at Roplan Sales AB requires a highly skilled and experienced Financial Director to lead the finance function and drive business growth.Responsibilities:Develop and implement financial strategies to drive business growth and profitability.Oversee financial planning, analysis, and reporting to ensure accurate and...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    We are seeking an experienced Process and Quality Director to lead our quality and process initiatives within the Business Line in Sweden.In this role, you will be responsible for ensuring compliance with external and internal requirements, driving continuous improvement, and fostering a culture of quality throughout the organization.Your key...

  • Accounting Director

    2 days ago


    Stockholm, Stockholm, Sweden Match Recruitment Group AB Full time

    As Head of Accounting, you will be responsible for leading our Swedish accounting operations, including group accounting and monthly/yearly closings. This is an exciting opportunity to join our team in Stockholm and contribute to our continued growth and success.The ideal candidate will have a strong background in accounting and finance, with experience in...


  • Stockholm, Stockholm, Sweden Roplan Sales AB Full time

    Job DescriptionRoplan Sales AB is seeking a talented Financial Director to join our team. As a key member of our management team, you will be responsible for overseeing the financial management and direction of our businesses in Sweden, USA, China, and UK.Key Responsibilities:Financial Planning and Analysis: Develop and implement financial strategies to...


  • Stockholm, Stockholm, Sweden Förvaltnings AB Tegelbacken Full time

    About the TeamWe are a dynamic team of professionals who are passionate about delivering exceptional service and creating a positive experience for our guests.As a key member of our finance department, you will have the opportunity to work closely with our Director of Finance and other team members to shape the future direction of our finance function.The...

  • Account Manager

    2 days ago


    Stockholm, Stockholm, Sweden Northvolt AB Full time

    Job SummaryWe are seeking an experienced Account Director – Automotive to join our team in Stockholm, Sweden.This is a full-time position that requires regular travel to customer sites in Sweden and Germany, as well as occasional travel to our Skellefteå factory.As an Account Director, you will be responsible for developing and maintaining strong...

  • Finance Director

    6 days ago


    Stockholm, Stockholm, Sweden Sheraton Stockholm Hotel Full time

    Job DescriptionSheraton Stockholm Hotel is on an exciting journey to become the Nordic region's leading hotel, and this role offers you a chance to join us.About the JobAs Assistant Director of Finance, you will play a central and strategic role where you lead and develop the finance department's work. You will collaborate closely with the Director of...


  • Stockholm, Stockholm, Sweden Förvaltnings AB Tegelbacken Full time

    About the RoleWe are seeking an experienced Assistant Director of Finance to join our team at Sheraton Stockholm Hotel. As a key member of our finance department, you will play a central role in shaping the future direction of our finance function.The successful candidate will have a strong background in accounting and finance, with experience in leading and...


  • Stockholm, Stockholm, Sweden Sheraton Stockholm Hotel Full time

    Key AccountabilitiesThis role offers a unique opportunity to work in a dynamic and ambitious environment, contributing to the hotel's growth and success. As Assistant Director of Finance, you will be responsible for various key financial tasks and collaboration with the Director of Finance to ensure long-term financial stability.Main DutiesLeading the...


  • Stockholm, Stockholm, Sweden Förvaltnings AB Tegelbacken Full time

    Sheraton Stockholm Hotel is on an exciting and ambitious journey to become the Nordic region's leading hotel, and now you have the chance to join us on this journey. As the Assistant Director of Finance, you will play a central and strategic role where you, in close collaboration with the Director of Finance, lead and develop the finance department's work....


  • Stockholm, Stockholm, Sweden Funnel Full time

    About the RoleWe are seeking a seasoned sales professional to fill the position of Global Sales Director. This individual will lead our enterprise account management team and drive revenue growth through strategic customer engagement.Key Responsibilities:Lead and develop a high-performing team of account managers to achieve sales targets.Develop and...


  • Stockholm, Stockholm, Sweden 21Activa Bemanning & Rekrytering AB Full time

    The role of the Accounting Manager to Samsung requires a strong leader who can drive business growth and improve financial performance. As a key member of the finance team, you will be responsible for leading and monitoring accounting and financial controlling teams, ensuring SENA's financial resources are managed in accordance with best practices related...

  • Accounting Director

    6 days ago


    Stockholm, Stockholm, Sweden Nextory AB Full time

    The RoleWe're seeking an experienced Head of Accounting to join our Finance team, taking ownership of the Swedish accounting operations, leading group accounting, and overseeing monthly and yearly closings. As a key player in building and transforming our financial framework, you'll spearhead the procurement and onboarding of international accounting firms...

  • Accounting Director

    6 days ago


    Stockholm, Stockholm, Sweden assignments.spottingme - Jobboard Full time

    Transformative Opportunity in Renewable EnergySt1 Biokraft, a pioneering joint venture between St1, HitecVision, and Aneo, is on a mission to revolutionize the biogas industry. As a leading integrated biogas player in the Nordics, we cover the entire value chain, from feedstock sourcing to distribution and end-user sales. Our ambition is to achieve 3 TWh...


  • Stockholm, Stockholm, Sweden Jobbusters AB Full time

    About UsJobbusters AB is proud to partner with Samsung in finding the right talent for this critical role. We are dedicated to delivering exceptional results for our clients while providing a supportive and collaborative environment for our consultants.This position offers a unique opportunity to join a dynamic organization and contribute to its continued...


  • Stockholm, Stockholm, Sweden Delinea Full time

    As a Regional Enterprise Software Sales Director, you will be responsible for leading a team of sales professionals in the Nordics region. You will work closely with our sales leadership team to develop and execute sales strategies, drive growth and revenue, and build strong relationships with our customers.Your Key Responsibilities:Lead a team of sales...