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Customer Success Manager

1 month ago

Stockholm, Stockholm, Sweden Wearefrends Full time
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Join to apply for the Customer Success Manager | role at FRENDS

Easy, Fast, Transparent – That's the Frends Integration Experience.

With over 35 years of experience, we've helped businesses around the world get their integrations, processes, and business flowing smoothly. Strong team spirit as well as trust, freedom, and flexibility are the cornerstones of our culture.

As we continue to grow rapidly, we are strengthening our Frends Sweden team. As a result, we´re looking for a new sales-oriented Customer Success Manager.

In this role, you will be responsible for maintaining and developing cooperation with our Frends customers and partners and customer satisfaction together with our experts. You will ensure the value of our product to new and existing customers. Your work will consist of onboarding, supporting, and consulting our various customers, and you will be the single point of contact in operational matters and sales.

What You'll Do?
  • Ensure product value for new and existing customers and grow our customers to the next level.
  • Conduct customer and partner meetings.
  • Consult on Frends best practices.
  • Help new customers in onboarding Frends and coordinate Frends trainings.
  • Deploy and manage ticketing and documentation tools.
  • Establish basic practices and rules for development.
  • Facilitate daily communication and cooperation between the customers and Frends teams (technical experts, CSMs, sales, R&D, OPS).
We Offer You
  • A competitive salary adequate to your expertise.
  • An exciting and challenging role in a growing team.
  • A growing field of integrations where it's worth investing your time and skills.
  • Opportunity to be a crucial part of Frends growth journey.
  • Safe and modern workplace - we stand firm with a strong backbone.
  • An employer who supports in various life situations and invests in people's happiness.
  • Low hierarchy and an open atmosphere - be yourself and ask whatever you have in mind.
  • Skilled co-workers and a supporting supervisor and team - you are not left alone.
  • Flexible working times and hybrid work mode in Sweden (visiting our Stockholm office is required on a weekly basis).
What You Bring

The ideal candidate will already have work experience in the SaaS sector in a similar role and great skills as a conductor of customer relations.

  • A couple of years of experience in a similar role in the SaaS field.
  • Technical understanding and curiosity toward technical solutions.
  • Business-centric thinking and capability to grow our customers to the next level.
  • Experience in IT services related to IT solutions and needs for various life-cycle stages.
  • Experience in development practices and making everyday life run smoothly in accordance with best practices.
  • Professional English and Swedish and living in Sweden (visiting our Stockholm office is required on a weekly basis).

If you want to impact and join our growth journey, please contact us and let us know more about you

Additional Information
  • The application period is until 9.3.2025, but please note that we will start reviewing the applications immediately, and the role will be filled as soon as the right person is found.
  • The start is flexible according to your situation.
  • The role requires fluent Swedish and excellent English, as well as living in Sweden.
  • We support hybrid work mode, but we also require you to visit our Stockholm office in Katarinavägen weekly.
  • The salary will be a fixed monthly salary plus a bonus model.
  • The role will report to the Head of Customer Success.
  • Our recruitment process includes online discussions with our People Integrator and COO and a live meeting in the Sweden office with our Sweden Regional Director. Reference checks are also included in our process.
  • Please note that we accept applications for this position only through our career website.
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