Customer Success Manager

7 days ago

Stockholm, Stockholm, Sweden Academic Positions Full time

Do you thrive on building lasting relationships and ensuring clients achieve their goals? Are you passionate about delivering outstanding experiences while working with a collaborative, innovative team? Join us at Academic Positions, where your contributions will be pivotal in driving customer satisfaction and success.

About Academic Positions

Academic Positions is a leading provider of digital recruitment marketing and employer branding services for the global academic and research community. Since 2009, we have partnered with over 2,500 universities and research institutes in 60 countries, supporting them in attracting top academic talent. Our mission is to connect exceptional talent with leading institutions to drive excellence in education and research.

What You'll Do

You'll be the primary point of contact for a selection of our key clients in primarily DACH and Europe. Your focus will be to ensure their success and foster strong relationships. Your key responsibilities will include:

  • Proactively onboarding new customers, helping them integrate our solutions into their workflows smoothly.

  • Collaborating with clients to identify and achieve their goals, providing personalized guidance and support.

  • Managing customer inquiries with efficiency and care to deliver exceptional service.

  • Monitoring client accounts to ensure they're making the most of our services and spotting development opportunities.

  • Acting as the voice of the customer, gathering feedback to drive product improvements and innovation.

  • Producing and presenting clear, high-quality reports on customer performance and satisfaction.

  • Opportunities to foster new relationships with key clients across the world.

At Academic Positions, we pride ourselves on our dedication to our clients, and we value colleagues who will go the extra mile to make sure we deliver what we promise. The expectation is that everyone in the company will take on responsibilities and tasks outside their core role where needed to ensure that we reach our own and our client's goals.

What You'll Bring

We're looking for someone who is:

  • Customer-focused: You have a passion for ensuring customer success and satisfaction, and you get energized and inspired by interacting with our clients.

  • A great communicator: You're confident in written and spoken communication, with fluency in English and German. Further language skills are a merit.

  • Organized and detail-oriented: You're skilled at managing multiple priorities and ensuring nothing falls through the cracks.

  • Proactive and solutions-driven: You excel at solving problems and anticipating customer needs.

  • Experienced: You have a background in customer success, account management, or a related field, with at least 2 years of relevant experience.

  • Tech-savvy: Experience with CRM systems and a strong understanding of SaaS platforms are a plus.

  • Further merits: Experience in the higher education sector, stakeholder management, and new customer acquisitions.

What We Offer

  • A dynamic and innovative work environment with opportunities for professional growth.

  • A competitive salary and benefits package.

  • Excellent colleagues with vast experience in Product Delivery, TECH, Marketing, Customer Service, Research, and Sales.

  • Flexible working setup.

  • A supportive team culture with an open-door policy and an emphasis on cross-department collaboration.

  • In addition to a supportive environment, we invest in your personal development, offering continuous learning opportunities and career progression

Team Culture

At Academic Positions, we believe in a strong, supportive team dynamic. We thrive on collaboration. Your future manager practices an open-door policy, welcoming your ideas and feedback anytime.

If you're excited about delivering success and satisfaction to customers, while working with a talented, passionate team, we'd love to hear from you. Let's explore how we can achieve success together

#J-18808-Ljbffr

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