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Customer Success Manager

3 weeks ago

Stockholm, Stockholm, Sweden Teamtailor AB Full time
Drive Customer Satisfaction

We are looking for a skilled Customer Success Manager to join our team at Teamtailor AB. In this role, you will be responsible for implementing and onboarding new customers, ensuring they achieve their goals through our platform.

Your key responsibilities include:

  • Implementing and onboarding new customers
  • Providing expert guidance on utilizing our marketplace integrations, best practices, and training opportunities
  • Acting as a strategic advisor and goal-oriented partner for our customers
  • Proactively managing renewals and maintaining strong relationships with our clients
  • Finding new business opportunities through expansion sales, upselling, and cross-selling
  • Identifying and mitigating churn risk by tracking customer accounts
  • Collecting and analyzing customer feedback to improve our services
About the Role

This is an exciting opportunity for someone with experience in SaaS, HR, or Recruiting, and a passion for customer success. You will work closely with our multicultural team to develop and improve ways of working with customer satisfaction.

In return, you can expect:

  • Responsibility for your own customer base
  • Incredible development opportunities
  • The chance to work with the market's best product
  • A competitive fixed salary with bonus
  • To be part of a dynamic and fast-paced environment
Requirements

To succeed in this role, you will need:

  • Experience in SaaS and/or HR/Recruiting
  • Customer success experience and skills
  • Project leading skills, particularly with complex projects
  • Excellent communication, listening, collaboration, adaptability, empathy, and negotiation skills
  • An engaged, creative, and solution-oriented mindset
  • The ability to learn and adapt quickly
  • Fluency in Spanish and English; additional languages a plus