Customer Success Manager
2 days ago
Why join Bannerflow? Our mission is to accelerate creativity and collaboration for marketing teams, at scale and across channels. To deliver on this, we have defined five must-win battles that will guide us to success: People & Culture, Product-driven Revenue Growth, Successful International Expansion, Maintain & Grow our Commercial Journey, and Sustainable Tech Platform for the future.
Bannerflow is a high-growth company and one of Europe's most exciting SaaS companies. We build a Creative Management Platform that allows enterprise brands to create, publish, analyze, and optimize advertising in-house, at scale. As part of the Bannerflow team, you will get the opportunity to work with a creative, enabling, and premium close-based architecture. Our creative management platform serves more than 6 billion ads each month, viewed on 500 million unique devices all over the world.
About the Role
We seek a dynamic and proactive Customer Success Manager (CSM) to join our team. In this role, you will manage a portfolio of approximately 25 enterprise customers within a specific market, ensuring successful onboarding, product adoption, and overall satisfaction with the Bannerflow marketing cloud platform. Your mission will include driving customer retention and revenue growth through strategic customer projects, quarterly business reviews, and maintaining high satisfaction levels.
Key Responsibilities
- Facilitate a smooth onboarding experience for new customers.
- Drive increased usage and engagement with the Bannerflow platform.
- Lead key customer projects, collaborating with stakeholders to deliver success.
- Conduct regular reviews to assess and enhance customer satisfaction.
- Maintain and improve satisfaction levels across your customer portfolio.
- Achieve revenue growth through retention and upsell initiatives.
Skills and Competencies
- 4+ years of experience in Customer Success management roles, with experience in or exposure to the SaaS industry being a strong plus.
- Proven ability to manage and complete customer projects effectively.
- Strong skills in building and maintaining relationships with customers.
- Excellent verbal and written communication skills in English. Any additional language is a bonus.
- Ability to analyze and report on customer data to drive insights.
- Proficient in upselling and negotiating with customers.
- Demonstrates initiative to drive customer success.
- Prioritizes and meets the needs of customers.
- Effective in quickly resolving issues.
- Flexible and responsive to changing customer and business needs.
- Strong understanding of business principles to drive growth.
- Humble, grounded, and collaborative attitude.
Why join us? We live alongside our values of Collaboration, Passion, and Challenge; with many events going on at Bannerflow such as Health Month, after works, inspiration sessions, workouts, and hackathons, there's something for everyone. We are committed to building a diverse and inclusive team and welcome applications from candidates of all backgrounds, experiences, and abilities.
We offer a hybrid workplace and a competitive compensation package including pension according to ITP1, health allowance, parental leave top-up, and health care insurance.
#J-18808-Ljbffr-
Customer Success Manager
3 hours ago
Stockholm, Stockholm, Sweden Bannerflow - Stockholm Full timeCustomer Success ManagerBannerflowAccount ManagerKommun: StockholmWhy join Bannerflow? Our mission is to accelerate creativity and collaboration for marketing teams, at scale and across channels. To deliver on this, we have defined five must-win battles that will guide us to success; People & Culture, Product-driven Revenue Growth, Successful International...
-
Customer Success Manager
4 days ago
Stockholm, Stockholm, Sweden Winningtemp Full timeWinningtemp offers unique and revolutionary technology for supporting and enabling successful teams. Our platform collects, visualizes, and provides actionable insights based on real-time data regarding employee engagement, leadership, teamwork, and overall work experience.Today, we are a team of around 80 people, working from our offices in Gothenburg,...
-
Customer Success Manager
4 days ago
Stockholm, Stockholm, Sweden Trapets AB Full timeTrapets is on a mission to help companies fight financial crime. As a market leader in RegTech SaaS, we deliver cutting-edge solutions to the financial industry, enabling compliance with regulations and preventing financial crime. Our platform, Instantwatch, monitors customers' daily operations, ensuring protection against money laundering, fraud, and...
-
Customer Success Manager
4 days ago
Stockholm, Stockholm, Sweden Pocketlaw Full timePocketlaw is seeking a driven and proactive Customer Success Manager to join our growing commercial team. This role is perfect for someone with at least 1 year of experience in B2B customer success or a related field, who is ready to take ownership of a customer portfolio and drive measurable results. As a CSM at Pocketlaw, you will play a key role in...
-
Customer Success Manager
22 hours ago
Stockholm, Stockholm, Sweden TN Sweden Full timeCustomer Success Manager - Bilingual (Spanish/English), StockholmLocation:Stockholm, SwedenJob Category:OtherEU work permit required:YesJob Reference:eb229def5b58Job Description:Let's build the future togetherTeamtailor is an Employer Branding and an ATS SaaS platform used by over 10,000 companies, 200,000 users in 90 countries around the world.Working at...
-
Customer Success
4 days ago
Stockholm, Stockholm, Sweden Sting Capital Full timeCustomer Success & Delivery Manager (EU & US)Position Overview:Are you a customer-focused professional with a strong background in project management and customer success ? Do you excel in ensuring smooth project delivery and building long-term customer relationships? If so, Flox has an exciting opportunity for youFlox, based in Stockholm, is a fast-growing...
-
Customer Success Manager
3 days ago
Stockholm, Stockholm, Sweden Management Events Full timeManagement Events, a dynamic B2B growth company, is seeking a passionate Customer Success Manager to be part of our growth story. We connect decision-makers with solution providers globally through exclusive, high-quality events, empowering our clients to maximize their return on investment with our lead generation services.About the Role:In this pivotal...
-
Stockholm Customer Success Manager
7 days ago
Stockholm, Stockholm, Sweden Startdeliver Full timeCrafting Exceptional Customer Experiences at StartdeliverWe are seeking a seasoned Customer Success Manager to join our team in Stockholm. As a critical member of our organization, you will play a pivotal role in shaping the future of customer success at Startdeliver.Your primary responsibility will be to work closely with our Head of Customer Success and...
-
Enterprise Customer Success Manager
7 days ago
Stockholm, Stockholm, Sweden Bannerflow Full timeAccelerate Your Career in Customer Success at BannerflowBannerflow is a high-growth company and one of Europe's most exciting SaaS companies, accelerating creativity and collaboration for marketing teams at scale. As part of our team, you will have the opportunity to work with a creative, enabling, and premium close-based architecture that serves more than 6...
-
Customer Success Manager
3 hours ago
Stockholm, Stockholm, Sweden Salesgroup Stockholm AB Full timeMatch2One is on a mission to democratize and make programmatic marketing accessible for small-medium size businesses and media agencies worldwide. They have developed a self-serve programmatic advertising platform with multiple DSPs ensuring global ad-inventory reach – presented in the most intuitive platform in the business.Match2One is looking for a...
-
Customer Success Program Manager
5 days ago
Stockholm, Stockholm, Sweden MongoDB Full timeMongoDB is committed to empowering innovators to create, transform, and disrupt industries. As a Senior Customer Success Manager, you will play a critical role in helping our customers achieve their goals and objectives through our MongoDB subscription and services.The Ideal Candidate:We are seeking a highly motivated and experienced professional to join our...
-
Customer Success Management Lead
4 days ago
Stockholm, Stockholm, Sweden In-Grid AB Full timeAbout IngridWe are shaping the future of global e-commerce delivery experiences.Ingrid is a cutting-edge B2B SaaS company revolutionizing the way businesses approach delivery experiences. Our mission is to solve some of the biggest challenges in e-commerce and redefine the delivery experience for retailers and shoppers worldwide. We connect retailers,...
-
Customer Success Manager
3 days ago
Stockholm, Stockholm, Sweden Lifesum Full timeYour Key ResponsibilitiesDevelop and maintain strong client and partner relationships, ensuring high-quality service and long-term growth.Proactively manage customer needs and resolve challenges, delivering outstanding service and account management.Take ownership of projects, driving business initiatives from start to finish.Identify and act on new business...
-
Head of Customer Success Management
4 days ago
Stockholm, Stockholm, Sweden In-Grid AB Full timeAbout IngridJoin us in shaping the future of global e-commerce delivery experiences.Ingrid is a cutting-edge B2B SaaS company revolutionizing the way businesses approach delivery experiences. At Ingrid, we're on a mission to solve some of the biggest challenges in e-commerce and redefine the delivery experience for retailers and shoppers worldwide. As a...
-
Customer Success Manager
3 days ago
Stockholm, Stockholm, Sweden Wearefrends Full timeJoin or sign in to find your next jobJoin to apply for the Customer Success Manager | role at FRENDSEasy, Fast, Transparent – That's the Frends Integration Experience.With over 35 years of experience, we've helped businesses around the world get their integrations, processes, and business flowing smoothly. Strong team spirit as well as trust, freedom, and...
-
Customer Success Manager
3 days ago
Stockholm, Stockholm, Sweden Quartr Full timeDo you have a passion for the financial markets and working with clients? Are you in a client-facing role and want to establish a network amongst C-levels in the finance industry? Do you thrive in an entrepreneurial and fast-paced environment? Quartr is now looking for a Customer Success Manager to join the sales team to provide the best possible product...
-
Associate Customer Success Manager
22 hours ago
Stockholm, Stockholm, Sweden TN Sweden Full timeSocial network you want to login/join with:Associate Customer Success Manager, StockholmClient:Epidemic SoundLocation:Stockholm, SwedenJob Category:OtherEU work permit required:YesJob Reference:d7e25d44be0bJob Views:4Posted:24.03.2025Expiry Date:08.05.2025Job Description:Join our global force of 500+ innovators, blending the latest in tech with the greatest...
-
Associate Customer Success Manager
5 days ago
Stockholm, Stockholm, Sweden Epidemic Sound AB Full timeJoin our global force of 500+ innovators, blending the latest in tech with the greatest in soundtracking, from our Stockholm HQ to offices in London, New York, Los Angeles, Berlin, Oslo, and Seoul. We're an industry leader with a startup mentality. We take what we do seriously, but we don't take ourselves too seriously. Creating and collaborating to...
-
Associate Customer Success Manager
3 hours ago
Stockholm, Stockholm, Sweden Epidemic Sound AB Full timeJoin our global force of 500+ innovators, blending the latest in tech with the greatest in soundtracking, from our Stockholm HQ to offices in London, New York, Los Angeles, Berlin, Oslo, and Seoul. We're an industry leader with a startup mentality. We take what we do seriously, but we don't take ourselves too seriously. Creating and collaborating to...
-
Associate Customer Success Manager
22 hours ago
Stockholm, Stockholm, Sweden Epidemic Sound AB - Stockholm Full timeAssociate Customer Success ManagerEpidemic Sound ABAccount managerKommun: StockholmJoin our global force of 500+ innovators, blending the latest in tech with the greatest in soundtracking, from our Stockholm HQ to offices in London, New York, Los Angeles, Berlin, Oslo, and Seoul. We're an industry leader with a startup mentality. We take what we do...