Associate Customer Success Manager

4 days ago

Stockholm, Stockholm, Sweden Epidemic Sound AB Full time

Join our global force of 500+ innovators, blending the latest in tech with the greatest in soundtracking, from our Stockholm HQ to offices in London, New York, Los Angeles, Berlin, Oslo, and Seoul. We're an industry leader with a startup mentality. We take what we do seriously, but we don't take ourselves too seriously. Creating and collaborating to transform the sound of streaming, content, and culture. Come join us— and let the world feel your work.

We are now looking for an Associate Customer Success Manager to join our Enterprise team in Stockholm.

What are we looking for

We are strengthening our global Enterprise Sales Organization with a growth-focused Associate Customer Success Manager to secure mutually successful business relationships and grow our business with a portfolio of Epidemic Sound's small to midsize enterprise clients across Europe, Middle East and Africa. Our Enterprise customers include production companies, broadcasters, advertising agencies, digital publishers, and brands with audiovisual media at their core.

Your key responsibilities include:
  • Act as a trusted partner throughout the Customer's lifecycle by delivering an exceptional customer experience and defining measurable mutual success plans with clear outcomes and deliverables.
  • Onboard, develop, and nurture new customers with a focus on actively increasing product adoption and engagement across the customer's organization.
  • Identify, drive and close new business opportunities in the client portfolio to scale Epidemic Sound's business with your accounts over time - utilizing a combination of transactional and consultative sales skills.
  • Take a holistic approach to discover your customer's business needs and work with the customer to define strategic solutions to meet those needs and solve problems.
  • Identify early warning signs that an account may be likely to churn by analyzing usage data, customer engagement, and customer feedback and develop strategies to retain and turn around these high-risk accounts.
  • Collaborate with our sales, product & tech, music and marketing teams to ensure Epidemic Sound's Ecosystem is fully utilized to deliver an exceptional customer experience.
  • Be the voice of our enterprise customers internally at Epidemic Sound – share strategic use cases, process improvements, and customer feedback into the internal ecosystem to improve the experience for our enterprise customer.
  • Contribute to team OKRs to ensure initiatives, processes, and programs are achieved.
  • Stay up to date with trends and best practices within the field.
  • Other duties, tasks, and responsibilities may be assigned at any time.
Requirements:

To truly succeed in this role, you probably have a background in customer success/sales where experience with music licensing is meritorious. You are passionate about creating value and the best possible outcome for your customers, as well as growing business and negotiating with decision makers. Creative, energetic, and self-driven, you understand the customer and their use cases and know how to be a trusted partner. You are a self-starter who takes the necessary initiatives to get things done, and your impeccable social skills turn strong relationships into solid business opportunities.

Preferred Qualifications:
  • +2 years of customer-facing experience in implementation, client services, customer success or sales role.
  • Experience working against retention and expansion targets with a track record of meeting and/or exceeding targets on a consistent basis.
  • The ability to bring fresh ideas to the table, when it comes to user adoption and churn mitigation.
  • The ability to develop trusted relationships with customers and quickly find creative solutions.
  • Passionate about helping prospective customers scale up their business through Music, Media, and SaaS solutions.
  • Proactive self-starter who takes the initiative to get things done. High reliability, detail-oriented, and outstanding follow-through.
  • Comfortable with ambiguity, and not afraid to fail or make mistakes. Receptive to feedback and quick to iterate.
  • Familiarity with Salesforce or Customer Success Platforms such as Totango, Gainsight, or Planhat is a nice to have but not a requirement.
  • Ability to navigate sales conversations and sales cycles from start to finish with several decision makers.
  • Ability to navigate negotiation conversations and customer issues with confidence.
  • Fluency in English is required.
  • Experience from the music industry is meritorious.

Equal opportunity employer

We believe that bringing people together from different backgrounds, experiences and perspectives makes for a healthy workplace, a more successful business and a better world. We value diversity and encourage everyone to come and soundtrack the world with us.

Application

Ready to make the world feel your work? Please apply, in English, by clicking the link "interested" below.

#J-18808-Ljbffr

  • Associate Customer Success Manager

    4 days ago

    Stockholm, Stockholm, Sweden TN Sweden Full time

    Social network you want to login/join with:Associate Customer Success Manager, StockholmClient:Epidemic SoundLocation:Stockholm, SwedenJob Category:OtherEU work permit required:YesJob Reference:d7e25d44be0bJob Views:4Posted:24.03.2025Expiry Date:08.05.2025Job Description:Join our global force of 500+ innovators, blending the latest in tech with the greatest...

  • Associate Customer Success Manager

    4 days ago

    Stockholm, Stockholm, Sweden Epidemic Sound AB - Stockholm Full time

    Associate Customer Success ManagerEpidemic Sound ABAccount managerKommun: StockholmJoin our global force of 500+ innovators, blending the latest in tech with the greatest in soundtracking, from our Stockholm HQ to offices in London, New York, Los Angeles, Berlin, Oslo, and Seoul. We're an industry leader with a startup mentality. We take what we do...

  • Associate Customer Success Manager

    1 week ago

    Stockholm, Stockholm, Sweden Epidemic Sound AB Full time

    Join our global force of 500+ innovators, blending the latest in tech with the greatest in soundtracking, from our Stockholm HQ to offices in London, New York, Los Angeles, Berlin, Oslo, and Seoul. We're an industry leader with a startup mentality. We take what we do seriously, but we don't take ourselves too seriously. Creating and collaborating to...

  • Associate Customer Success Manager

    10 hours ago

    Stockholm, Stockholm, Sweden Epidemic Sound Full time

    Join our global force of 500+ innovators, blending the latest in tech with the greatest in soundtracking, from our Stockholm HQ to offices in London, New York, Los Angeles, Berlin, Oslo, and Seoul. We're an industry leader with a startup mentality. We take what we do seriously, but we don't take ourselves too seriously. Creating and collaborating to...

  • Customer Success Associate

    4 days ago

    Stockholm, Stockholm, Sweden Fintechnordics Full time

    Mynt is currently looking for a Norwegian speaking Customer Success Associate to join our growing team. You will have a central role in expanding Mynt and work closely with our expansion to the Norwegian market.Our mission is to have the most satisfied customers and we are looking for a strong relationship-builder. We are a small team, and you would work...

  • Associate Customer Success and Growth Expert

    4 days ago

    Stockholm, Stockholm, Sweden Epidemic Sound AB Full time

    At Epidemic Sound, we strive for excellence in creating and collaborating on transformative content. Our team consists of 500+ innovators who share a passion for pushing boundaries in the music industry.As an Associate Customer Success and Growth Expert, you will play a vital role in securing mutually beneficial relationships and driving business growth...

  • Customer Success Associate

    1 week ago

    Stockholm, Stockholm, Sweden Luminar Ventures AB Full time

    About MyntMynt is an all-in-one corporate card and spend management solution, on a mission to fundamentally change business banking forever. Our digital software, coupled with corporate cards and payments infrastructure, eradicates manual administrative tasks for businesses. Experiencing huge growth in the Swedish and Finnish markets, we have recently...

  • Customer Success Manager

    4 days ago

    Stockholm, Stockholm, Sweden Bannerflow - Stockholm Full time

    Customer Success ManagerBannerflowAccount ManagerKommun: StockholmWhy join Bannerflow? Our mission is to accelerate creativity and collaboration for marketing teams, at scale and across channels. To deliver on this, we have defined five must-win battles that will guide us to success; People & Culture, Product-driven Revenue Growth, Successful International...

  • Customer Success Manager

    1 week ago

    Stockholm, Stockholm, Sweden Winningtemp Full time

    Winningtemp offers unique and revolutionary technology for supporting and enabling successful teams. Our platform collects, visualizes, and provides actionable insights based on real-time data regarding employee engagement, leadership, teamwork, and overall work experience.Today, we are a team of around 80 people, working from our offices in Gothenburg,...

  • Customer Success Manager

    6 days ago

    Stockholm, Stockholm, Sweden Bannerflow Full time

    Why join Bannerflow? Our mission is to accelerate creativity and collaboration for marketing teams, at scale and across channels. To deliver on this, we have defined five must-win battles that will guide us to success: People & Culture, Product-driven Revenue Growth, Successful International Expansion, Maintain & Grow our Commercial Journey, and Sustainable...

  • Customer Success Manager

    7 days ago

    Stockholm, Stockholm, Sweden Trapets AB Full time

    Trapets is on a mission to help companies fight financial crime. As a market leader in RegTech SaaS, we deliver cutting-edge solutions to the financial industry, enabling compliance with regulations and preventing financial crime. Our platform, Instantwatch, monitors customers' daily operations, ensuring protection against money laundering, fraud, and...

  • Customer Success Manager

    22 hours ago

    Stockholm, Stockholm, Sweden Waitwhile Full time

    The opportunity Waitwhile is on a mission to eliminate the 1 trillion hours people spend waiting in lines every year. Our industry leading queue management and appointment scheduling platform empowers businesses to streamline their operations and deliver exceptional customer experiences.Waitwhile is trusted by 10,000 companies worldwide and has helped more...

  • Customer Success Manager

    3 days ago

    Stockholm, Stockholm, Sweden Validio Full time

    About ValidioValidio is a Stockholm-based startup that provides an automated data quality and metrics monitoring solution for AI and data-driven companies. We believe that modern data teams achieve better ROI by focusing on other business-critical tasks rather than manually monitoring data quality and business metrics.Our platform is trusted by the most AI-...

  • Customer Success Manager

    1 week ago

    Stockholm, Stockholm, Sweden Pocketlaw Full time

    Pocketlaw is seeking a driven and proactive Customer Success Manager to join our growing commercial team. This role is perfect for someone with at least 1 year of experience in B2B customer success or a related field, who is ready to take ownership of a customer portfolio and drive measurable results. As a CSM at Pocketlaw, you will play a key role in...

  • Customer Success Manager

    22 hours ago

    Stockholm, Stockholm, Sweden Alva Labs Full time

    Customer Success Manager to Alva LabsThe clock ticks fast in a first impression. Whether it's a glance at a CV or a handshake at a networking event, people form opinions in mere moments. These snap judgments—though natural—can shape careers, companies, and lives. The stakes are even higher in hiring, where a misstep can mean the difference between...

  • Customer Success Manager

    22 hours ago

    Stockholm, Stockholm, Sweden CatalystOne Solutions Full time

    We are looking for a Customer Success Manager to join us in our Oslo office. Our Customer Success Team spans the Scandinavian countries and works daily to secure excellent customer experience. You will be responsible for building long-term sustainable relationships with our customers, advocating customer needs internally, and working collaboratively with HR...

  • Customer Success Manager

    4 days ago

    Stockholm, Stockholm, Sweden TN Sweden Full time

    Customer Success Manager - Bilingual (Spanish/English), StockholmLocation:Stockholm, SwedenJob Category:OtherEU work permit required:YesJob Reference:eb229def5b58Job Description:Let's build the future togetherTeamtailor is an Employer Branding and an ATS SaaS platform used by over 10,000 companies, 200,000 users in 90 countries around the world.Working at...

  • Customer Success Manager

    22 hours ago

    Stockholm, Stockholm, Sweden Academic Positions Full time

    Do you thrive on building lasting relationships and ensuring clients achieve their goals? Are you passionate about delivering outstanding experiences while working with a collaborative, innovative team? Join us at Academic Positions, where your contributions will be pivotal in driving customer satisfaction and success.About Academic PositionsAcademic...

  • Customer Success Manager

    22 hours ago

    Stockholm, Stockholm, Sweden Stratsys Full time

    At Stratsys, we offer a SaaS platform that streamlines compliance in business-critical areas such as ESG (Environmental, Social & Governance), GRC (Governance, Risk, and Compliance), Strategic and Quality work. Unlike other compliance tools, we go a step further by moving organizations from reporting to action and effectively distributing responsibility...

  • Customer Success

    1 week ago

    Stockholm, Stockholm, Sweden Sting Capital Full time

    Customer Success & Delivery Manager (EU & US)Position Overview:Are you a customer-focused professional with a strong background in project management and customer success ? Do you excel in ensuring smooth project delivery and building long-term customer relationships? If so, Flox has an exciting opportunity for youFlox, based in Stockholm, is a fast-growing...