Customer Success Program Manager

15 hours ago


Stockholm, Stockholm, Sweden MongoDB Full time

MongoDB is committed to empowering innovators to create, transform, and disrupt industries. As a Senior Customer Success Manager, you will play a critical role in helping our customers achieve their goals and objectives through our MongoDB subscription and services.

The Ideal Candidate:

We are seeking a highly motivated and experienced professional to join our Customer Success team in Stockholm. The ideal candidate will have a strong background in Customer Success, Account Management, or a related field, with a proven track record of delivering exceptional results in a fast-paced SaaS environment.

The successful candidate will be passionate about technology, have excellent communication skills, and be able to build strong relationships with customers. Fluency in Swedish and English is required.

Responsibilities and Expectations:
  • Develop and execute tailored plans to meet customer needs and objectives
  • Provide expert advice and guidance to customers on MongoDB products and services
  • Identify and pursue opportunities for upselling and cross-selling
  • Collaborate with cross-functional teams to ensure seamless execution and delivery
  • Continuously evaluate and improve our Customer Success Program to ensure alignment with business objectives


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