Senior Customer Success Manager Commercial ·
10 hours ago
Job Title: Senior Customer Success Manager
Department: Commercial/Customer Success
Reports to: The Senior Customer Success Manager will report to the Customer Success Director
Location: Hybrid. Expected to travel to the office 1-2 days per week (office location in London, Paris and Uppsala)
Join our global team in designing and automating personalised customer experiences at scale. At Kaisa, we understand that our greatest asset is our talented and diverse team. We believe in creating an environment that fosters personal growth, professional development, and overall well-being. Regardless of where you are in the world, our commitment to your success and happiness remains unwavering.
Job OverviewThe Senior Customer Success Manager will be responsible for maximising net retention and expansion on a portfolio of strategic Kaisa customers by increasing the adoption of the Kaisa product suite via the delivery of the Customer Success Programme.
Responsibilities and DutiesNet Revenue Retention (NRR) for a portfolio of existing strategic Kaisa customers
Delivering the Kaisa Customer Success Programme to key customer stakeholders and ensuring the ongoing adoption of the Kaisa product suite
Maximising the value and business impact of Kaisa by establishing customer goals, pain points and KPI's and working with them to continuously optimise these
Building and developing strong customer relationships, educating stakeholders on the Kaisa value proposition across multiple business units and markets
Building, maintaining and executing on customer account plans and growth plans to maximise upsell and cross-sell opportunities
Actively uncovering customer health risks and executing on risk mitigation plans to minimise revenue churn
Kaisa product expert, delivering ongoing Kaisa product training to a wide range of customer stakeholders
Proactive ownership of internal CS processes to help maximise the effectiveness and efficiency of the customer success programme across the team
Acting as internal Voice Of The Customer and providing feedback to Product teams, becoming an expert on product usage and vision
You will also collaborate directly with Projects Managers, Pre Sales Consultants, Support, Sales and Marketing teams
7+ years experience in Enterprise SaaS Customer Success or related field with a proven track record of customer relationship management
Proven track record of commercial ownership and very experienced in working strategically to achieve customer retention and revenue growth over time
Very experienced working with large businesses and brands with complex organisations
Strong emotional intelligence and is able to use the information available to influence decision makers
Very experienced in a multi-tasking environment and can adjust priorities on-the-fly.
Very strong analytical, problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness (i.e. escalation management)
Very strong written and verbal communication skills and in person and virtual presentation skills. C-level experience essential
Willing team player and demonstrates team leadership skills
Experience delivering product training and/or product demonstrations essential
Very strong time management and project management skills
Evidence of an understanding of API integrations, front end web technologies (Javascript/CSS) and customer ecosystems highly valued
Evidence of understanding of Customer Experience (CX) technologies highly valued
Fluent English is essential and other language skills are highly valued
Understanding of the marketplace/classifieds industry not essential but highly valued
Understanding of the Automotive and/or Real Estate industry not essential but highly valued
Opportunity to work with a talented and passionate team in a fast-growing company.
Be a part of a company that values innovation, collaboration, and customer success.
However, across all countries (Sweden, UK, France) there are indeed similar benefits such as:
Country-specific health and family insurance
Country-specific retirement contribution
Sporting & wellness opportunities
Learning through the Kaisa Academy
Flexible and remote work to suit your personal working style
Regular team events in France, Sweden and the UK
True professional & personal life balance giving you peace of mind that you can both work and relax without sacrificing one or the other
A solid team environment
-
Stockholm, Stockholm, Sweden Startdeliver Full timeEmpower Customer Success at StartdeliverWe are looking for a highly motivated and experienced Senior Customer Success Representative to join our team in Stockholm. As a key player in our customer success department, you will be responsible for driving customer adoption and retention, ensuring that our customers achieve their business goals.Your primary...
-
Senior Customer Success Manager
5 days ago
Stockholm, Stockholm, Sweden Cisco Full timeCisco, a leader in the technology sector, is seeking an experienced Senior Customer Success Manager to join our team. As a key player in our customer success organization, you will be responsible for driving high-value outcomes for our most strategic customers across Sweden.Our ideal candidate will have a proven track record of delivering technology-based...
-
Customer Success Manager
2 hours ago
Stockholm, Stockholm, Sweden Pocketlaw Full timePocketlaw is seeking a driven and proactive Customer Success Manager to join our growing commercial team. This role is perfect for someone with at least 1 year of experience in B2B customer success or a related field, who is ready to take ownership of a customer portfolio and drive measurable results. As a CSM at Pocketlaw, you will play a key role in...
-
Commercial Success Director
7 hours ago
Stockholm, Stockholm, Sweden Kaisa Technologies AB Full timeCompany OverviewKaisa Technologies AB is a fast-growing company that values innovation, collaboration, and customer success. We offer a unique opportunity to work with a talented and passionate team in a dynamic environment.Salary and BenefitsWe provide a competitive compensation package, including country-specific health and family insurance, retirement...
-
Customer Success Manager
2 hours ago
Stockholm, Stockholm, Sweden Winningtemp Full timeWinningtemp offers unique and revolutionary technology for supporting and enabling successful teams. Our platform collects, visualizes, and provides actionable insights based on real-time data regarding employee engagement, leadership, teamwork, and overall work experience.Today, we are a team of around 80 people, working from our offices in Gothenburg,...
-
Stockholm Customer Success Manager
3 days ago
Stockholm, Stockholm, Sweden Startdeliver Full timeCrafting Exceptional Customer Experiences at StartdeliverWe are seeking a seasoned Customer Success Manager to join our team in Stockholm. As a critical member of our organization, you will play a pivotal role in shaping the future of customer success at Startdeliver.Your primary responsibility will be to work closely with our Head of Customer Success and...
-
Sales-Driven Customer Success Manager
6 hours ago
Stockholm, Stockholm, Sweden Loopia Group AB Full timeAbout UsWe are Loopia Group AB, a leading European digital services company empowering businesses to build and grow their online presence.We are now seeking a seasoned leader to drive the transformation of customer care into customer success in the Nordics & CEE region.Main Goals:Shape the future of customer success, harmonizing tools and processes across...
-
Customer Success Lead
7 days ago
Stockholm, Stockholm, Sweden Mentimeter Full timeWe're looking for a Customer Success Lead to join our team at Mentimeter. As a Customer Success Lead, you'll be responsible for leading the expansion of our existing Enterprise customers. This includes full commercial ownership of our current enterprise customers, building long-term strategic relationships, driving revenue growth, and managing a continuous...
-
Senior Commercial Account Manager
6 days ago
Stockholm, Stockholm, Sweden SAS Full timeYour Next ChallengeJoin us as a Senior Account Executive in our Sales organization in Sweden, where you'll take ownership of accounts within the Commercial industry.You will be responsible for generating new business development within Enterprise accounts, orchestrating teams, and driving increased business value for our customers through the use of data,...
-
Stockholm, Stockholm, Sweden Mastercard Full timeCustomer Success Manager, Specialised Product DeliveryJoin to apply for the Customer Success Manager, Specialised Product Delivery role at Mastercard Processing S.A.Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can...
-
Regional Customer Success Director
6 hours ago
Stockholm, Stockholm, Sweden Loopia Group AB Full timeAbout Loopia Group ABWe are a leading European digital services company empowering businesses to build and grow their online presence.In this strategic role, you will lead a team of over 140 customer success, consulting and sales professionals across Sweden, Finland, Czechia, Slovakia, Hungary, and Serbia, ensuring a best-in-class, sales-driven, and...
-
Customer Success Expert
5 days ago
Stockholm, Stockholm, Sweden RELEX Solutions Full timeAt RELEX Solutions, we're committed to empowering retailers and brands to optimize their operations and achieve their business goals through our cutting-edge supply chain and retail planning software. As a Solution Success Lead, you'll be part of our Customer Success team in Sweden, Norway, or Denmark, where you'll play a key role in driving our growth...
-
Customer Success Program Manager
23 hours ago
Stockholm, Stockholm, Sweden MongoDB Full timeMongoDB is committed to empowering innovators to create, transform, and disrupt industries. As a Senior Customer Success Manager, you will play a critical role in helping our customers achieve their goals and objectives through our MongoDB subscription and services.The Ideal Candidate:We are seeking a highly motivated and experienced professional to join our...
-
Customer Success Head
2 days ago
Stockholm, Stockholm, Sweden Mercell Full timeAbout MercellWe're a fast-growing technology company dedicated to providing innovative solutions for public procurement. Our team is passionate about making a difference and strives to create a collaborative and supportive work environment.Job OverviewWe are seeking a Group Director of Customer Success / Group Director of Account Management to lead, scale,...
-
Regional Chief Customer Success Officer
2 weeks ago
Stockholm, Stockholm, Sweden Loopia Group AB Full timeAbout the companyTeam.blue is a leading European digital services company, empowering businesses to build and grow their online presence. We are now looking for a Regional Chief Customer Success Officer (CCSO) to drive the transformation of customer care into customer success in the Nordics & CEE region (formerly Loopia Group).In this strategic role, you...
-
Regional Chief Customer Success Officer
10 hours ago
Stockholm, Stockholm, Sweden Loopia Group AB Full timeAbout the companyTeam.blue is a leading European digital services company, empowering businesses to build and grow their online presence. We are now looking for a Regional Chief Customer Success Officer (CCSO) to drive the transformation of customer care into customer success in the Nordics & CEE region (formerly Loopia Group).In this strategic role, you...
-
Customer Success Lead
4 days ago
Stockholm, Stockholm, Sweden Startdeliver Full timeEmpowering Customer SuccessWe're seeking a talented professional to drive customer success at Startdeliver, the leading platform for empowering businesses to deliver value to their customers. As a key member of our team, you'll play a vital role in ensuring our customers achieve their goals and thrive with our platform.About UsStartdeliver is revolutionizing...
-
Stockholm, Stockholm, Sweden MongoDB Full timeMongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...
-
Senior Commercial Manager
2 days ago
Stockholm, Stockholm, Sweden Level Recruitment AB Full timeGroup Commercial Manager to Talga, StockholmTalga is seeking an experienced Group Commercial Manager to oversee its commercial strategy across various business units.The successful candidate will be responsible for developing and executing the company's commercial strategy to drive revenue growth, improve profitability, and ensure financial sustainability....
-
Senior Business Development Manager
7 hours ago
Stockholm, Stockholm, Sweden Kaisa Technologies AB Full timeDrive Customer SuccessThe Senior Customer Success Manager will be responsible for driving customer success across a portfolio of strategic accounts, leveraging their expertise in customer relationship management and commercial ownership to deliver exceptional results.About the RoleAs a Senior Customer Success Manager at Kaisa Technologies AB, you will play a...
