Commercial Success Director

1 day ago


Stockholm, Stockholm, Sweden Kaisa Technologies AB Full time
Company Overview
Kaisa Technologies AB is a fast-growing company that values innovation, collaboration, and customer success. We offer a unique opportunity to work with a talented and passionate team in a dynamic environment.

Salary and Benefits
We provide a competitive compensation package, including country-specific health and family insurance, retirement contribution, sporting & wellness opportunities, learning through our Kaisa Academy, flexible and remote work arrangements, regular team events, and true professional & personal life balance.

Job Description
The Senior Customer Success Manager will be responsible for maximising net retention and expansion on a portfolio of strategic Kaisa customers by increasing the adoption of the Kaisa product suite via the delivery of the Customer Success Programme. This includes delivering ongoing Kaisa product training to a wide range of customer stakeholders, acting as an internal Voice Of The Customer, and providing feedback to Product teams.

Responsibilities and Duties
  • Maximise Net Revenue Retention (NRR) for a portfolio of existing strategic Kaisa customers.
  • Deliver the Kaisa Customer Success Programme to key customer stakeholders and ensure the ongoing adoption of the Kaisa product suite.
  • Maximise the value and business impact of Kaisa by establishing customer goals, pain points, and KPIs, and working with them to continuously optimise these.

Required Skills and Qualifications
This role requires a proven track record of customer relationship management, commercial ownership, and experience working strategically to achieve customer retention and revenue growth over time. Key skills include strong emotional intelligence, analytical, problem-solving, and dot-connecting skills, with the ability to develop quick, accurate situational awareness, and excellent written and verbal communication skills.
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