
Customer Retention and Success Expert
17 hours ago
We are seeking an experienced leader to join our team as Group Director of Customer Success / Group Director of Account Management. As a strategic leader, you will be responsible for developing and implementing a unified Customer Success strategy across multiple markets, ensuring customer retention, satisfaction, and growth.
In this role, you will lead a team of approximately 30 Customer Success Managers (CSMs), who are responsible for renewals and maximizing customer value. You will work closely with Sales, Product, and Commercial teams to ensure customer needs are met and monetization opportunities are optimized.
Your Key Responsibilities- Develop and implement a unified Customer Success strategy across all Mercell markets, ensuring a scalable and structured approach.
- Establish customer engagement models and governance frameworks to drive customer satisfaction, retention, and renewal success.
- Define standardized processes, KPIs, and best practices to improve alignment across markets.
You will also be responsible for leading, mentoring, and developing the Heads of Customer Success in each market, ensuring their teams are set up for success. Additionally, you will implement performance tracking and regular reviews to ensure customer retention, satisfaction, and revenue growth.
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Success and Retention Manager
1 day ago
Stockholm, Stockholm, Sweden Younium Full timeEmpowering Customer SuccessAs a leading provider of subscription management solutions, Younium is dedicated to delivering exceptional customer experiences. We are seeking a highly motivated and results-driven individual to join our team as a Customer Success Manager.About the PositionThis role will be responsible for ensuring the long-term success of our...
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Customer Retention Specialist
2 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeAbout the JobThe Customer Retention Specialist will be responsible for maximising net retention and expansion on a portfolio of strategic Kaisa customers by increasing the adoption of the Kaisa product suite via the delivery of the Customer Success Programme.Main Responsibilities:Deliver the Kaisa Customer Success Programme to key customer stakeholders and...
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Customer Retention Specialist
4 days ago
Stockholm, Stockholm, Sweden Lime Technologies Full timeAbout UsLime Technologies is a rapidly expanding scaleup in the Nordics, offering a unique entrepreneurial environment and a chance to be part of something big.We're currently looking for a skilled Sales or Customer Success professional to take on a key role in our B2B customer management team.As a Customer Retention Specialist, you'll focus on retaining and...
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Customer Retention Manager
2 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeAbout the RoleTN Sweden seeks a skilled Customer Retention Manager to join our team. As a key member of our sales team, you will be responsible for managing all renewal aspects of the relationship with a defined set of customers. Your primary goal will be to retain existing contract revenue within existing buying centers and support new sales into these...
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Customer Success Lead
4 days ago
Stockholm, Stockholm, Sweden Learnifier Full timeWe are seeking a highly skilled Senior Customer Success Manager to join our team in Stockholm. As a key member of our customer success function, you will play a vital role in ensuring that our customers achieve exceptional value from our Learning Management System.In this role, you will be responsible for building and nurturing strong relationships with our...
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Director of Customer Success and Growth
17 hours ago
Stockholm, Stockholm, Sweden TN Sweden Full timeJob DescriptionMercell is a leading public tendering and bidding platform that connects European buyers and suppliers, enhancing connectivity and making tenders compliant and easy to navigate. We strive to provide equal opportunities for all suppliers in the public sector.As Group Director of Customer Success / Group Director of Account Management, you will...
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SaaS Customer Retention Professional
4 days ago
Stockholm, Stockholm, Sweden ServiceNow Full timeKey Responsibilities:Negotiate all facets of renewal contracts to develop win/win negotiation strategies that maximize contract value.Identify customer needs and demonstrate account management capabilities to guide renewal closure.Present renewal proposal(s) and options to customers and notify them of upcoming contract expiration.Requirements:Demonstrated...
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Customer Retention Specialist
4 days ago
Stockholm, Stockholm, Sweden Bannerflow Full timeAbout BannerflowWe're a fast-paced SaaS company dedicated to empowering enterprise brands to succeed in the advertising landscape. Our Creative Management Platform is designed to help businesses create, publish, and optimize their advertising campaigns efficiently.Job DescriptionWe're seeking a highly motivated Customer Success Manager to join our team. As a...
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Customer Success Lead
57 minutes ago
Stockholm, Stockholm, Sweden Startdeliver Full timeEmpowering Customer SuccessWe're seeking a talented professional to drive customer success at Startdeliver, the leading platform for empowering businesses to deliver value to their customers. As a key member of our team, you'll play a vital role in ensuring our customers achieve their goals and thrive with our platform.About UsStartdeliver is revolutionizing...
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Strategic Customer Retention Associate
2 days ago
Stockholm, Stockholm, Sweden Servicenow Full timeResponsibilitiesDrive customer renewal through effective account management and negotiation strategies.Collaborate with cross-functional teams to identify customer needs and develop tailored solutions.Leverage expertise in contract renewal processes and ServiceNow licensing models to support sales and customer efforts.Maintain a deep understanding of...
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Customer Retention Strategist
3 days ago
Stockholm, Stockholm, Sweden Telenor Sverige AB Full timeTelenor Sverige AB is a forward-thinking organization that empowers its employees to drive technological innovations. We are seeking a results-driven leader to join our Commercial department as Head of Customer Base Management.Key ResponsibilitiesDevelop and execute a customer base management strategy that strengthens long-term retention and revenue...
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Customer Success Strategist, Sweden
7 days ago
Stockholm, Stockholm, Sweden AvePoint Full timeJob Description:AvePoint is a global leader in data management and governance, serving over 21,000 customers worldwide. As a Customer Success Manager, you will play a crucial role in generating repeatable technology adoption strategies for our clients. This position requires a deep understanding of the sales cycle from both a sales and technical strategy...
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Customer Success Professional
5 days ago
Stockholm, Stockholm, Sweden Startdeliver Full timeAbout UsStartdeliver is revolutionizing the way businesses deliver value to their customers. Using AI-powered tools, we empower organizations to make sense of customer data and turn insights into actions.Our mission is to drive meaningful impact by helping companies do the right things for their customers at the right time.About the RoleThis is a key...
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Customer Retention Manager
4 days ago
Stockholm, Stockholm, Sweden Academic Positions Full timeAbout Academic Positions: We are a collaborative and innovative team that thrives on building strong relationships with our clients. As Account Growth Expert, you will play a key role in driving customer satisfaction and success by proactively onboarding new customers, collaborating with clients to identify and achieve their goals, and managing customer...
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Customer Success Professional
4 days ago
Stockholm, Stockholm, Sweden Sympa Full timeCompany OverviewSympa is a leading HR tech company in Europe, backed by top investors. We're growing fast and looking for a talented Customer Success Manager to join our team.About the RoleWe're seeking a skilled professional to own a portfolio of key accounts and drive customer success. As a Customer Success Manager, you'll be responsible for ensuring our...
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Success Manager Expert
5 days ago
Stockholm, Stockholm, Sweden Startdeliver Full timeAbout the CompanyWe are a fast-growing company based in central Stockholm that values teamwork, innovation, and having fun while doing impactful work.We are looking for a highly motivated individual who is passionate about customer success and SaaS to join our vibrant office.About the JobThis is an exciting opportunity to develop your technical skills and...
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Regional Chief Customer Success Officer
2 weeks ago
Stockholm, Stockholm, Sweden Loopia Group AB Full timeAbout the companyTeam.blue is a leading European digital services company, empowering businesses to build and grow their online presence. We are now looking for a Regional Chief Customer Success Officer (CCSO) to drive the transformation of customer care into customer success in the Nordics & CEE region (formerly Loopia Group).In this strategic role, you...
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Customer Retention and Loyalty Manager
2 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeWe're driven by a passion for creating positive change and reducing our climate footprint.We're a European grocery company, and we're partnering with food and FMCG companies to save products at risk of going to waste by re-selling them at discounted prices direct to consumers.We're now looking for a CRM Manager to join our Nordic Merchandising team. In this...
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Growth & Retention Specialist
5 days ago
Stockholm, Stockholm, Sweden Startdeliver Full timeAbout This OpportunityWe are looking for a highly motivated individual who is passionate about customer success and SaaS to join our vibrant office.This is an exciting opportunity to develop your technical skills and take on new responsibilities as we build the next generation platform for Customer Success.About the RoleThis is a key position in our Customer...
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Customer Success Strategist
5 days ago
Stockholm, Stockholm, Sweden Nutanix Full timeSucceed in a challenging role that demands strong technical expertise and excellent customer relationship skills.About the TeamThe Customer Experience team in Sweden is dedicated to delivering exceptional service and support to our customers. As a Customer Experience Manager, you'll play a vital role in shaping the team's vision, strategy, and operations....