Customer Retention Strategist

3 days ago


Stockholm, Stockholm, Sweden Telenor Sverige AB Full time

Telenor Sverige AB is a forward-thinking organization that empowers its employees to drive technological innovations. We are seeking a results-driven leader to join our Commercial department as Head of Customer Base Management.

Key Responsibilities
  • Develop and execute a customer base management strategy that strengthens long-term retention and revenue growth.
  • Lead initiatives to reduce churn, drive engagement, and maximize upsell and cross-sell opportunities.
  • Oversee 1:1 customer communication and CRM strategy, using data and insights to enhance personalization and relevance.
  • Collaborate closely with teams across channels, digital, marketing, analytics, and product to create seamless and engaging customer experiences.

The ideal candidate will have a strong analytical mindset, experience in customer lifecycle or base management, and the ability to interpret customer data to drive retention, engagement, and revenue growth.



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