
Client Success Strategist
6 hours ago
As a Client Success Strategist at Startdeliver, you'll have the chance to develop into different areas as the company grows. You'll work closely with our Head of Customer Success and collaborate with cross-functional teams to drive customer success. Our AI-powered tools help companies make sense of customer data and turn insights into actions, enabling our customers to deliver value to their customers.
About Our CompanyStartdeliver is revolutionizing the way businesses interact with their customers. We empower organizations to do the right things for their customers at the right time, driving meaningful impact. Our platform helps companies understand customer data and take action to deliver exceptional customer experiences.
Your Key ResponsibilitiesYou'll be responsible for developing strong relationships with your customer portfolio, understanding their goals and challenges, and identifying growth opportunities. You'll drive onboarding projects for new customers, ensure customer retention, and contribute to product development through customer feedback.
Key tasks include:
- Developing and executing customer success plans.
- Collaborating with cross-functional teams to identify growth opportunities.
- Maintaining open communication with customers and stakeholders.
- Providing valuable insights to inform product development and improvement initiatives.
We seek a professional with a background in Customer Success and/or Account Management, excellent communication skills, and project management experience. A strong technical acumen with an understanding of SaaS products and integrations is essential. If you're passionate about delivering exceptional customer experiences and want to grow your career in a fast-paced environment, we'd love to hear from you.
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