Client Success Specialist

1 day ago


Stockholm, Stockholm, Sweden Academic Positions Full time
Academic Positions is a leading provider of digital recruitment marketing and employer branding services for the global academic and research community. As Customer Success Specialist, you will play a pivotal role in ensuring clients achieve their goals by fostering strong relationships and delivering outstanding experiences. You will be the primary point of contact for a selection of our key clients in primarily DACH and Europe, focusing on proactive onboarding, client collaboration, and issue resolution.

In this dynamic position, you will have the opportunity to work closely with clients, understanding their needs and providing personalized guidance and support. Your responsibilities will include collaborating with clients to identify and achieve their objectives, monitoring client accounts to ensure they are making the most of our services, and acting as the voice of the customer to drive product improvements and innovation. With excellent communication skills and a passion for ensuring customer success, you will excel in this role, working collaboratively with our talented team to deliver exceptional service and results.

We are seeking an experienced Customer Success Manager who is dedicated to delivering success and satisfaction to customers. The ideal candidate will have a background in customer success, account management, or a related field, with at least 2 years of relevant experience. A strong understanding of SaaS platforms, CRM systems, and stakeholder management will also be beneficial. If you thrive on building lasting relationships and are passionate about driving customer satisfaction and success, we would love to hear from you.

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