SaaS Customer Retention Professional

13 hours ago


Stockholm, Stockholm, Sweden ServiceNow Full time

Key Responsibilities:

  1. Negotiate all facets of renewal contracts to develop win/win negotiation strategies that maximize contract value.
  2. Identify customer needs and demonstrate account management capabilities to guide renewal closure.
  3. Present renewal proposal(s) and options to customers and notify them of upcoming contract expiration.

Requirements:

  • Demonstrated success in a Renewal Account Management or Customer Success capacity.
  • Experience leading customer retention and adoption of a SaaS product for complex accounts/territories.
  • Advanced proficiency with contract renewal processes.


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