
Senior Customer Success Manager
1 day ago
Kaisa Technologies AB is a fast-growing company that values innovation, collaboration, and customer success. We are looking for a talented Senior Customer Success Manager to join our Commercial team.
Job Description
The Senior Customer Success Manager will be responsible for maximising net retention and expansion on a portfolio of strategic Kaisa customers by increasing the adoption of the Kaisa product suite via the delivery of the Customer Success Programme. This includes delivering ongoing Kaisa product training to a wide range of customer stakeholders, building and developing strong customer relationships, and collaborating directly with Projects Managers, Pre Sales Consultants, Support, Sales and Marketing teams.
Required Skills and Qualifications
To be successful in this role, you will need 7+ years of experience in Enterprise SaaS Customer Success or a related field, with a proven track record of customer relationship management. You will also need to have very experienced working with large businesses and brands with complex organisations, strong emotional intelligence, and the ability to use information available to influence decision makers. Additionally, you should be able to demonstrate team leadership skills, deliver product training and/or product demonstrations, and have very strong analytical, problem-solving and dot-connecting skills.
Benefits
As a member of our team, you can expect a competitive salary, country-specific health and family insurance, country-specific retirement contribution, sporting & wellness opportunities, learning through the Kaisa Academy, flexible and remote work to suit your personal working style, regular team events in France, Sweden and the UK, true professional & personal life balance, and a solid team environment.
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