Customer Success Manager Professional

2 days ago


Stockholm, Stockholm, Sweden Storyblok Full time

The Customer Success Manager role at Storyblok involves developing and maintaining strong relationships with customers to ensure their business needs are met and exceeded. This includes working with Enterprise Customers, owning all aspects of the post-sales process, and collaborating with Storyblok's Sales team to identify new opportunities within the assigned sales territory.

Key responsibilities include building trusted relationships with customers, helping them get the most out of the product, and providing first-class customer experience. The ideal candidate should have a sales-oriented approach and be able to effectively apply it throughout the entire customer journey.

A proven record driving customer satisfaction and enhancing the customer experience is essential. SaaS experience and working knowledge of software products are also required. Strong computer skills and proficiency in Google Workspace, Excel, and other word processing tools are necessary. Prior knowledge of Salesforce or another CRM is preferred.



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