Healthcare Customer Success Professional

23 hours ago


Stockholm, Stockholm, Sweden Doctrin AB Full time
About the Role

As a Patient Journey Optimization Specialist at Doctrin, your primary task is to create added value for our customers. This includes everything from successful implementation and supporting onboarding for new customers and organizations to proactively identifying customers in need of additional assistance.

The role involves overseeing the entire customer journey from implementation to ongoing support, ensuring a smooth start for new customers on their digital transformation journey.

Responsibilities
  • Strategic Partnership Development: Develop strategic partnerships with healthcare providers to drive digital transformation.
  • Clinical Change Management: Collaborate with healthcare providers to implement clinical change management practices.
  • Technology Implementation: Implement Doctrin's technology platforms to improve patient outcomes.
  • Solution Selling: Identify opportunities for customers to upgrade or add new functionalities to their existing platforms.

You will work closely with cross-functional teams to ensure that all aspects of the customer's journey are optimized for maximum benefit.



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