Customer Success Professional

12 hours ago


Stockholm, Stockholm, Sweden Academic Positions Full time

Drive client success and satisfaction at Academic Positions, a leading digital recruitment marketing provider for the global academic community. We're seeking a skilled Customer Success Professional to foster strong relationships with our key clients in DACH and Europe.

About the Role

You'll be the primary point of contact for a selection of our clients, ensuring their success and growth through proactive onboarding, personalized guidance, and exceptional service. Your focus will be on collaborating with clients to identify and achieve their goals, while also monitoring their accounts to ensure they're making the most of our services.

Your responsibilities will include:

  • Proactively onboarding new customers to integrate our solutions smoothly into their workflows.
  • Collaborating with clients to identify and achieve their goals, providing personalized guidance and support.
  • Managing customer inquiries with efficiency and care to deliver exceptional service.
  • Monitoring client accounts to ensure they're making the most of our services and spotting development opportunities.

We value colleagues who are passionate about delivering success and satisfaction to customers, while working with a talented, passionate team.



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