Customer Success Coordinator

1 day ago


Stockholm, Stockholm, Sweden Teamtailor AB Full time

As a Customer Success Coordinator at Teamtailor AB, you will play a vital role in ensuring the long-term happiness of our customers in the Small & Medium Business Segment.

You will focus on creating positive and engaging experiences that empower users, helping them discover the full potential of our platform. Your key responsibilities will include:

  1. Renewal Management: Oversee the renewal process and address inquiries about contracts and invoices to ensure customer satisfaction and retention.
  2. Customer Segmentation & Communication: Segment SMB customers and implement scalable communication strategies using digital tools for a personalized touch.
  3. Escalation & Solution Management: Proactively address challenges, working closely with internal teams to ensure smooth and seamless customer experiences.
  4. Customer Meetings & Strategy: Conduct meetings on key topics like renewals and feedback, ensuring smooth transitions between teams for cohesive management.
  5. Communication & Support: Partner with the Digital Success Manager to create engaging content and adjust strategies based on customer trends.

We are committed to providing exciting development opportunities, fixed salaries with commission benefits, and a dynamic work environment.



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