
Customer Success Representative
14 hours ago
Bannerflow - Stockholm seeks an experienced Enterprise Account Manager to join our team. As an Enterprise Account Manager, you will be responsible for managing a portfolio of approximately 25 enterprise customers within a specific market.
About the Role:
In this role, you will ensure successful onboarding, product adoption, and overall satisfaction with the Bannerflow marketing cloud platform. You will facilitate a smooth onboarding experience for new customers, drive increased usage and engagement with the Bannerflow platform, and lead key customer projects.
Responsibilities:
- Manage a portfolio of approximately 25 enterprise customers within a specific market.
- Ensure successful onboarding, product adoption, and overall satisfaction with the Bannerflow marketing cloud platform.
- Facilitate a smooth onboarding experience for new customers.
- Drive increased usage and engagement with the Bannerflow platform.
- Lead key customer projects, collaborating with stakeholders to deliver success.
Requirements:
- 4+ years of experience in Customer Success management roles, with experience in or exposure to the SaaS industry being a strong plus.
- Proven ability to manage and complete customer projects effectively.
- Strong skills in building and maintaining relationships with customers.
- Excellent verbal and written communication skills in English. Any additional language is a bonus.
- Ability to analyze and report on customer data to drive insights.
- Proficient in upselling and negotiating with customers.
- Demonstrates initiative to drive customer success.
- Prioritizes and meets the needs of customers.
- Effective in quickly resolving issues.
- Flexible and responsive to changing customer and business needs.
- Strong understanding of business principles to drive growth.
- Humble, grounded, and collaborative attitude.
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