Customer Success Strategist

15 hours ago


Stockholm, Stockholm, Sweden Learnifier Full time

Unlock Customer Potential with Learnifier

We're a cutting-edge Learning Management System provider, empowering organizations to enhance training, collaboration, and performance. As a Senior Customer Success Manager, you'll play a pivotal role in ensuring our customers achieve exceptional value from our platform.

Your Responsibilities:

  • Build strong relationships with customers, helping them unlock the full potential of Learnifier's platform.
  • Develop strategies to improve customer retention, reduce churn, and maximize customer lifetime value.
  • Analyze customer data to identify opportunities for growth and proactively address challenges, ensuring customer success at every stage of the journey.
  • Collaborate with internal teams to align customer needs with business goals.
  • Use CRM tools to monitor customer health, track progress, and report on key metrics.
  • Provide feedback to the Product team to inform ongoing improvements and innovation.
  • Foster a customer-first mindset and promote a culture of continuous learning and collaboration within the team.

What We're Looking For:

To excel in this role, you should have:

  • A proven track record in Customer Success or Key Account Management, preferably within the SaaS or software industry.
  • A strategic mindset and hands-on experience in developing strategies to retain customers and drive business growth.
  • Enterprise experience managing relationships with large, complex customers, navigating their organizational structures, and delivering impactful results.
  • Customer retention expertise, demonstrated by reducing churn, improving retention metrics, and delivering measurable customer outcomes.
  • Tech-savviness, with familiarity with CRM tools and the ability to use data to guide decisions.
  • Exceptional communication skills in both Swedish and English, with the ability to convey complex ideas clearly and effectively.
  • Cross-functional problem-solving skills and a passion for helping customers succeed.


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    We're seeking a Customer Success Strategist to join our Celonis team in Sweden. In this role, you'll be responsible for driving customer value through account planning, engagement management, and delivering tailored solutions to meet customer needs.About the JobAs a Customer Success Strategist, you'll be the primary point of contact for assigned accounts,...


  • Stockholm, Stockholm, Sweden Verve Group Full time

    Job DescriptionAs a highly skilled Clinet Success Strategist, you will play a critical role in driving business growth and customer satisfaction. Your primary responsibilities will include:Developing and executing comprehensive client success strategies aligned with overall business objectives.Collaborating closely with senior leadership across Sales,...


  • Stockholm, Stockholm, Sweden Bannerflow Full time

    We seek a dynamic and proactive professional to join our team as an Enterprise Customer Strategist. In this role, you will manage a portfolio of approximately 25 enterprise customers within a specific market, ensuring successful onboarding, product adoption, and overall satisfaction with the Bannerflow marketing cloud platform.Facilitate a smooth onboarding...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    Customer Growth StrategyThis Customer Growth Strategist position involves developing and executing comprehensive customer growth strategies to ensure long-term growth and satisfaction.Analyze customer data to identify growth opportunities and develop targeted strategies.Collaborate with cross-functional teams to execute growth strategies.Maintain strong...


  • Stockholm, Stockholm, Sweden RELEX Solutions Full time

    At RELEX Solutions, we empower retailers and brands to optimize their operations and achieve business success.We're seeking a highly skilled Solution Success Lead to join our Customer Success team in Scandinavia or other regions. As a key member of our team, you will play a vital role in supporting our growth targets by working closely with Customer Success...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    Celonis is a global leader in Process Mining technology, and we're looking for a Customer Experience Strategist to join our team.About the Role:The successful candidate will spearhead our mission of data-driven business transformation with strategic customers. You'll lead extensive teams of Celonis experts to ensure the success and satisfaction of top...


  • Stockholm, Stockholm, Sweden Philips Full time

    Responsibilities and RequirementsAs a Medical Device Success Strategist, you will be responsible for driving customer success and collaboration in Hospital Patient Monitoring solutions.Key responsibilities include:Contributing to advancing global healthcare outcomes and fostering sustainable growth.Working with a diverse team to achieve results within...


  • Stockholm, Stockholm, Sweden Veeva Systems, Inc. Full time

    Veeva Systems, Inc. is a pioneering force in industry cloud, empowering life sciences companies to expedite therapies to patients. Our rapid growth has propelled us to become one of the fastest-growing SaaS companies in history.At Veeva, our core values drive everything we do: Do the Right Thing, Customer Success, Employee Success, and Speed. As a public...


  • Stockholm, Stockholm, Sweden H & M Hennes & Mauritz Gruppe Full time

    We are seeking a Customer Experience Strategist to join our team and play a pivotal role in shaping the future of our loyalty program. At & Other Stories, we are committed to building strong and meaningful relationships with our customers and providing them with the best possible experience across all touchpoints.The Loyalty Program Manager will have the...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    At TN Sweden, we're revolutionizing employee engagement and customer experience with our cutting-edge platform. As a Customer Experience Strategist, you'll play a pivotal role in helping our clients maximize their return on investment.About the RoleYou will collaborate closely with Sales, Product, Professional Services, and Marketing to ensure seamless...


  • Stockholm, Stockholm, Sweden Stories Full time

    At & Other Stories, we're dedicated to crafting extraordinary customer experiences that drive brand advocacy. As a Customer Experience Strategist, you'll play a pivotal role in shaping the future of our loyalty program.The ideal candidate will have a solid background in managing loyalty programs or CRM initiatives in consumer-facing industries. With a...


  • Stockholm, Stockholm, Sweden ServiceNow, Inc. Full time

    Key ResponsibilitiesDeliver standardized ServiceNow best-practice material to respond to customer needs.Work with 1-3 customers, organizing your own work and orchestrating internal collaboration of the ServiceNow account team.


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    Job OverviewThe ideal candidate will possess a strong understanding of digital advertising and a proven track record in managing high-value client relationships.Key ResponsibilitiesDevelop and execute advanced client success strategies to drive revenue growth and long-term success.Act as a strategic consultant, providing industry insights and performance...


  • Stockholm, Stockholm, Sweden Amazon Full time

    At Amazon, we're looking for a skilled Cloud Transformation Strategist to join our team. This role is perfect for individuals who are passionate about helping businesses transform through cloud computing adoption.About the RoleAs a Cloud Transformation Strategist, you will be responsible for building solutions, providing technical guidance, and advocating...


  • Stockholm, Stockholm, Sweden NielsenIQ Full time

    About the PositionWe are seeking a Customer Success Consultant to join our Industry Insights team in Stockholm, Sweden.The successful candidate will be responsible for providing exceptional customer service and support to our clients. This role requires a strong background in customer relationship management, data analysis, and communication skills.As a...


  • Stockholm, Stockholm, Sweden ServiceNow, Inc. Full time

    Join ServiceNow, a leading provider of AI-enhanced technology, as an Enterprise Account Strategist. In this role, you will be responsible for negotiating renewal contracts and developing strategic plans to enhance customer relationships and maximize contract value.ResponsibilitiesNegotiate renewal contracts to ensure maximum value for customers.Develop...


  • Stockholm, Stockholm, Sweden Connectel AB Full time

    At Connectel AB, we empower businesses to deliver exceptional customer experiences. As a Customer Success Manager, you will play a crucial role in onboarding our clients to our platform and solutions, ensuring seamless integration and adoption.Your responsibilities will include supporting customers through various channels, managing technical requirements,...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    At TN Sweden, we're committed to fostering a culture of innovation and collaboration. As a Customer Activation Strategist, you'll play a pivotal role in driving business growth through data-driven insights and strategic planning.About the OpportunityWe're seeking an experienced professional with 5+ years of experience in marketing analytics to join our Media...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    About the OpportunityWe are seeking a Customer Success Architect to join our team at TN Sweden. In this role, you will be responsible for designing and implementing customer success strategies that drive business growth and improvement.Your key responsibilities will include:Designing and implementing customer success strategies to drive business growth and...


  • Stockholm, Stockholm, Sweden Academic Positions Full time

    Drive client success and satisfaction at Academic Positions, a leading digital recruitment marketing provider for the global academic community. We're seeking a skilled Customer Success Professional to foster strong relationships with our key clients in DACH and Europe.About the RoleYou'll be the primary point of contact for a selection of our clients,...