Customer Experience Strategist

8 hours ago


Stockholm, Stockholm, Sweden TN Sweden Full time

At TN Sweden, we're revolutionizing employee engagement and customer experience with our cutting-edge platform. As a Customer Experience Strategist, you'll play a pivotal role in helping our clients maximize their return on investment.

About the Role

You will collaborate closely with Sales, Product, Professional Services, and Marketing to ensure seamless customer journeys. Your key responsibilities will include:

  • Onboarding and training customers to get the most out of our platform
  • Working proactively with customers to identify areas for improvement and delivering coaching/training to enhance their utilization
  • Acting as a trusted advisor to maximize customer value, driving retention and expansion while identifying new opportunities

What We're Looking For

  • A strong background in sales or account management, preferably in SaaS
  • Basic technical skills to understand and support customers with various issues
  • An empathetic and customer-centric mindset, with a passion for driving business growth and satisfaction
  • The ability to manage multiple priorities simultaneously and prioritize your workload effectively


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