Customer Success Advocate

17 hours ago


Stockholm, Stockholm, Sweden Waitwhile Full time
About Waitwhile

Waitwhile is a pioneering company aiming to revolutionize the way businesses interact with their customers. Our cutting-edge queue management and appointment scheduling platform empowers companies to streamline their operations, enhance customer experiences, and increase efficiency.

With over 10,000 clients worldwide, we have helped more than 250 million people enjoy a better waiting experience at top brands like IKEA, Louis Vuitton, Costco, Delta Airlines, and many more.

We are now seeking a highly skilled Customer Success Manager in Stockholm to join our mission of eliminating waiting and enhancing customer journeys. You will be part of a fast-paced, rapidly growing technology scale-up with an awesome culture and benefits.

The Role

In this key position, you will serve as a trusted advisor to our valued customers across the EMEA region, providing expert guidance on our product and gaining a deep understanding of each customer's business goals, challenges, and solutions.

You will collaborate closely with our Sales, Support, and Engineering teams to ensure seamless product implementations, share innovative best practices, and conduct strategic sessions to set goals and uncover improvement opportunities.

Your work will directly contribute to creating exceptional customer experiences and fostering long-term partnerships.

This position is based in Stockholm, where you will work from our bright, modern offices on Kungsgatan 32.

We adopt a hybrid approach, asking you to join us in the office at least two days per week, as we believe the best ideas and products get built together, live.

Main Responsibilities
  • Manage your book of accounts: Take ownership of your accounts to ensure smooth initial implementations, drive deep product adoption, and deliver measurable value to our customers through the Waitwhile platform.

  • Build strategic relationships: Act as a trusted consultant, understanding how Waitwhile can address business challenges and drive account revenue expansion through tailored solutions.

  • Be a product expert: Provide best-practice guidance and actionable insights to help customers get the most out of Waitwhile.

  • Drive technical success: Work hands-on to execute product implementations, configure accounts, and perform performance analyses.

  • Improve Customer Success operations: Collaborate with the Customer Success team to design and implement processes and best practices that enhance our approach and scalability.

  • Collaborate with Sales: Partner closely with the Sales team to ensure seamless transitions and an exceptional customer experience.

  • Be the voice of our customers: Act as the link between our customers and our Product team, sharing critical insights and feedback that influence our product roadmap and future development.



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