
Product Advocate
11 hours ago
Focusing on growing strategic accounts is a critical aspect of your responsibilities as a Product Advocate. Your success will be measured by your ability to build and maintain long-term relationships with new clients while ensuring they have a positive experience with FitForMe products.
You will work closely with our sales team to develop and implement strategies that increase customer satisfaction and loyalty. This may involve providing product training, addressing customer concerns, and gathering feedback to improve our services.
To excel in this role, you must possess excellent communication skills, a customer-centric approach, and a keen understanding of how to navigate complex customer relationships.
Key Responsibilities:
- Establish and maintain strong relationships with existing customers.
- Provide product training and support to ensure customer satisfaction.
- Address customer concerns and resolve issues in a timely manner.
- Gather feedback from customers to improve our services.
- Collaborate with the sales team to develop and implement strategies that drive customer growth and retention.
Requirements:
- 2+ years of experience in account management or customer service.
- Proven track record of building and maintaining strong customer relationships.
- Excellent communication, problem-solving, and interpersonal skills.
- Able to work independently and as part of a team.
- Strong knowledge of our products and services.
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