
Principal Customer Success Lead
16 hours ago
At Autodesk, we're committed to delivering exceptional customer experiences that drive business growth and success. As a Principal Customer Success Manager, you'll play a key role in accelerating the adoption of our solutions and helping customers maximize their return on investment.
Key Responsibilities:
- Develop and maintain strategic roadmaps with select groups of named accounts to ensure successful adoption of Autodesk solutions.
- Collaborate with internal subject matter experts to translate customer business/technical challenges into business solutions based on Autodesk products & services.
- Become established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights related to area of expertise.
- Drive the Customer Success Plan and collaborate with consulting and support services teams from proposal through delivery.
- Creates and coordinates account documentation including reports, proposals, business assessments, and recommendations.
- Develops and maintains close relationships with key management sponsors within a select group of named accounts.
Requirements:
- Solid experience of leading customer-facing organizations.
- Strong empathy for customers and passion for revenue and growth.
- Ability to manage influence through persuasion, negotiation, and consensus building.
- Deep understanding of value drivers in recurring revenue business models.
- Strong financial acumen including analytical and process-oriented mindset.
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