Principal Customer Success Lead

16 hours ago


Stockholm, Stockholm, Sweden Autodesk, Inc. Full time
Realizing Customer Value

At Autodesk, we're committed to delivering exceptional customer experiences that drive business growth and success. As a Principal Customer Success Manager, you'll play a key role in accelerating the adoption of our solutions and helping customers maximize their return on investment.

Key Responsibilities:

  • Develop and maintain strategic roadmaps with select groups of named accounts to ensure successful adoption of Autodesk solutions.
  • Collaborate with internal subject matter experts to translate customer business/technical challenges into business solutions based on Autodesk products & services.
  • Become established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights related to area of expertise.
  • Drive the Customer Success Plan and collaborate with consulting and support services teams from proposal through delivery.
  • Creates and coordinates account documentation including reports, proposals, business assessments, and recommendations.
  • Develops and maintains close relationships with key management sponsors within a select group of named accounts.

Requirements:

  • Solid experience of leading customer-facing organizations.
  • Strong empathy for customers and passion for revenue and growth.
  • Ability to manage influence through persuasion, negotiation, and consensus building.
  • Deep understanding of value drivers in recurring revenue business models.
  • Strong financial acumen including analytical and process-oriented mindset.


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