
Customer Success Program Director
9 hours ago
As a Customer Success Program Director at Autodesk, you'll be responsible for developing and executing strategies that drive customer success and business growth. This is an exciting opportunity to work with a talented team and make a real impact on our customers' success.
Key Responsibilities:
- Develops and maintains strategic roadmaps with select groups of named accounts to ensure successful adoption of Autodesk solutions.
- Collaborates with internal subject matter experts to translate customer business/technical challenges into business solutions based on Autodesk products & services.
- Becomes established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights related to area of expertise.
- Drives the Customer Success Plan and collaborates with consulting and support services teams from proposal through delivery.
Requirements:
- Solid experience of leading customer-facing organizations.
- Strong empathy for customers and passion for revenue and growth.
- Ability to manage influence through persuasion, negotiation, and consensus building.
- Deep understanding of value drivers in recurring revenue business models.
- Strong financial acumen including analytical and process-oriented mindset.
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