Customer Success Program Director

9 hours ago


Stockholm, Stockholm, Sweden Autodesk, Inc. Full time
Delivering Exceptional Customer Experiences

As a Customer Success Program Director at Autodesk, you'll be responsible for developing and executing strategies that drive customer success and business growth. This is an exciting opportunity to work with a talented team and make a real impact on our customers' success.

Key Responsibilities:

  • Develops and maintains strategic roadmaps with select groups of named accounts to ensure successful adoption of Autodesk solutions.
  • Collaborates with internal subject matter experts to translate customer business/technical challenges into business solutions based on Autodesk products & services.
  • Becomes established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights related to area of expertise.
  • Drives the Customer Success Plan and collaborates with consulting and support services teams from proposal through delivery.

Requirements:

  • Solid experience of leading customer-facing organizations.
  • Strong empathy for customers and passion for revenue and growth.
  • Ability to manage influence through persuasion, negotiation, and consensus building.
  • Deep understanding of value drivers in recurring revenue business models.
  • Strong financial acumen including analytical and process-oriented mindset.


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