Customer Success Specialist

10 hours ago


Stockholm, Stockholm, Sweden MasterCard Full time
About Us

Welcome to MasterCard, where innovation meets impact. Our mission is to power an inclusive digital economy that benefits everyone, everywhere. We believe that by working together, we can create a world where everyone has access to the financial services they need to thrive.

Job Description

We are seeking a highly skilled Customer Success Team Lead to join our team at MasterCard. As a key member of our Client Services group, you will be responsible for driving customer success and delivering scalable solutions that meet the needs of our diverse global customer base.

  1. Key Responsibilities:
  2. Develop and maintain strong relationships with customers, understanding their business needs and providing tailored solutions that meet those needs.
  3. Collaborate with internal stakeholders to ensure seamless delivery of our products and services, driving customer satisfaction and loyalty.
  4. Identify areas of improvement and implement process changes to enhance customer experience and drive operational efficiency.
  5. Prioritize and manage multiple projects simultaneously, ensuring timely delivery and high-quality results.
  6. Requirements:
  7. 5+ years of experience in customer delivery or consulting, with a proven track record of driving customer success and growth.
  8. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  9. Strong analytical and problem-solving skills, with the ability to identify areas of improvement and implement process changes.
  10. Experience with project management tools and methodologies, such as Agile and Scrum.


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