Chief Customer Success Strategist

1 day ago


Stockholm, Stockholm, Sweden Loopia Group AB Full time
About the Role

This strategic position oversees the transformation of customer care into customer success in the Nordics & CEE region. As a key member of the management team, you will lead a team of professionals across six countries, ensuring a best-in-class approach to customer interactions.

You will be responsible for shaping the future of customer success, harmonizing tools and processes across the region, and driving a stronger commercial focus in customer interactions. Your leadership skills will inspire and coach regional Customer Success Managers and advisors, fostering a high-performance, customer-first culture.

Key responsibilities include defining and implementing strategy, leading and developing teams, optimizing processes and tools, driving commercial success, collaborating across functions, and leading change and integration.

A strong leader with 10+ years of experience in customer success, customer service, or commercial operations is required. You should have a sales and customer-centric mindset, excellent communication skills, and fluency in English.

This role offers the opportunity to lead a high-impact transformation, drive growth, and contribute to a company that invests in its people and the future of customer success.



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