Customer Retention Specialist

1 day ago


Stockholm, Stockholm, Sweden Servicenow Full time

Company Overview

At ServiceNow, we're transforming the way organizations work by delivering innovative AI-enhanced technology to over 8,100 customers worldwide.

We empower our clients to find smarter, faster, and better ways to work, and our intelligent cloud-based platform seamlessly connects people, systems, and processes.

Our journey is just beginning, and we invite you to join us as we strive to make the world work better for everyone.

Job Description

This role involves negotiating renewal contracts with a focus on win/win negotiation strategies that maximize contract value while enhancing customer relationships and the value they realize from ServiceNow.

You will identify customer needs, demonstrate account management capabilities, and guide renewal closure.

Maintaining an understanding of ServiceNow licensing models is crucial in providing sales and customer assistance in licensing discussions.

Required Skills and Qualifications

  • 5+ years of experience in Renewal Account Management or Customer Success capacity
  • Experience leading customer retention and adoption of a SaaS product for complex accounts/territories
  • Advanced proficiency with contract renewal processes
  • Fluent in Norwegian language

Benefits

We offer a flexible and inclusive work environment, promoting work-life balance and employee well-being.

Equal Opportunity Employer: All qualified applicants receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin, or any other protected category.



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