Customer Engagement Specialist

2 days ago


Stockholm, Stockholm, Sweden Quinyx Full time

We value passion, quality, innovation, trust, and collaboration at Quinyx. As a member of our team, you'll be given the opportunity to make an impact and directly contribute to our success, bring new ideas, and have full ownership of your area.

About the role

Cultivating a strong, active community that drives brand loyalty and customer retention is crucial for our growth and development.

In this pivotal position, you will work closely with stakeholders across the entire organization to design and implement programs that engage customers, create referral and advocacy programs, develop content and events that resonate with the community, and ensure that our customers and their successes are front and center of our voice.

What you'll be doing
  1. Design and build an engaging community for our audience; recruit community members and customer advocates through various channels and support its rollout across all regions.
  2. Experiment with engagement strategies, including events, webinars, workshops, CABs, and awards programs.
  3. Create, manage, and maintain our customer advocacy program.
  4. Develop a customer referral program to support sales and marketing.
  5. Run our annual global in-person and digital conference.
  6. Identify key advocates to create case studies, manage customer success stories, and enable speaking opportunities to support our business objectives.

You will have the opportunity to work in an inclusive and diverse workplace where everyone is allowed to be themselves and thrive.



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