Membership Engagement Expert

12 hours ago


Stockholm, Stockholm, Sweden American Express Full time

As a Customer Loyalty Specialist, you will play a pivotal role in creating a loyal customer base for American Express. You will lead the way by providing top-notch support to Card members, ensuring they receive a seamless and personalized experience. This includes welcoming new members, helping them navigate the Centurion benefits, and fostering long-term relationships built on trust and understanding.

We're looking for individuals who possess excellent communication skills, both written and verbal, and the ability to listen attentively to customer needs. Previous experience in customer service and complaint handling is a plus. If you're creative, fearless, and thrive in a fast-paced environment, this might be the perfect fit for you.

Responsibilities:
  • Welcome and onboard new members to the Centurion program
  • Develop personalized strategies to engage with Card members
  • Collaborate with internal stakeholders to drive customer satisfaction


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