
Retention and Engagement Specialist
2 days ago
TN Sweden is a fast-growing fintech company that is looking for a highly skilled Retention and Engagement Specialist to join our team. As a key member of our customer success team, you will play a critical role in driving our customer retention and engagement initiatives forward.
The ideal candidate will have a proven track record of developing and executing successful CRM and marketing automation strategies, with a focus on customer retention and engagement. You will be responsible for leading and mentoring a high-performing team of CRM and marketing automation professionals.
Key Responsibilities:
- Develop and execute comprehensive CRM and Marketing Automation strategies to increase customer retention and engagement.
- Continuously assess and refine customer segmentation and targeting approaches.
- Oversee the integration and optimization of marketing automation tools and processes, ensuring seamless execution of campaigns and maximization of system capabilities.
- Lead and mentor a team of CRM and Marketing Automation professionals.
- Define, monitor and analyse critical metrics and KPIs.
- Challenge and improve overall customer experience to boost retention rates and improve cross-sell activities.
About the Role:
- This is a challenging and dynamic role that requires a unique blend of technical, business, and leadership skills.
- The successful candidate will have a proven track record of developing and executing successful CRM and marketing automation strategies.
- You will be responsible for leading and mentoring a high-performing team of CRM and marketing automation professionals.
Your Skills and Qualifications:
- 5+ years of experience in developing and executing CRM and marketing automation strategies.
- Demonstrated leadership abilities with a track record of successfully leading, mentoring, and scaling high-performing teams in a dynamic environment.
- Robust understanding of marketing automation platforms and CRM software.
- Strong analytical skills with experience in data analysis, customer segmentation, and targeting, as well as proficiency in using CRM and data analytics tools.
- Excellent project management skills.
- Written and verbal communication skills in English.
-
Talent Acquisition and Retention Specialist
7 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeWe are seeking a highly skilled Talent Acquisition and Retention Specialist to join our team at TN Sweden. This role will involve developing and implementing strategies to attract, retain, and develop top talent within the organization.Key Responsibilities:Talent Attraction and Recruitment: Develop and implement recruitment strategies to attract top talent...
-
Growth and Retention Specialist
2 hours ago
Stockholm, Stockholm, Sweden Truecaller Full timeAbout TruecallerWe are a software development company based in Stockholm, Sweden.We develop and maintain a range of products, including our flagship app, which has over 400 million active users per month.Job DescriptionWe are seeking a Growth and Retention Specialist to join our team.The ideal candidate will have a strong background in product management and...
-
Customer Retention Specialist
7 days ago
Stockholm, Stockholm, Sweden Wolt Full timeDriving Customer RetentionOur Consumer Loyalty Analytics team plays a critical role in driving customer retention, fostering user engagement, and long-term loyalty. We achieve this through data-driven insights and solutions enhancing three core loyalty programs:Wolt+ – A premium subscription program offering free delivery and exclusive benefits.Rewards –...
-
Employee Engagement Specialist
6 days ago
Stockholm, Stockholm, Sweden Winningtemp Full timeWe are seeking a commercially driven professional to strengthen and grow existing customer relationships. As a Customer Success Manager, you will proactively ensure long-term success and retention by acting as a strategic advisor to customers.Your role will focus on identifying growth opportunities within existing accounts, proactively increasing adoption,...
-
Talent Development and Retention Specialist
7 days ago
Stockholm, Stockholm, Sweden Dynavox Group Full timeAt Dynavox Group, we empower people with disabilities to do what they once did or never thought possible. We call this mission Power to Be You. Our assistive communication technology helps our customers express themselves, connect with the world, and pursue independence.Job DescriptionAs an HR Business Partner, you will strategically connect the needs of our...
-
Customer Retention Director
2 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeAt TN Sweden, we are seeking a highly skilled Customer Retention Director to lead our strategic efforts in CRM and Marketing Automation across all our brands and markets. This role is central to steering both the development and execution of our retention strategies and ensuring their alignment with the company's overarching goals.The ideal candidate will...
-
Growth and Retention Expert
7 days ago
Stockholm, Stockholm, Sweden Mentimeter AB Full timeKey ResponsibilitiesStrategic Account Management: Develop and execute tailored account strategies to drive growth, retention, and customer success across key accounts in the EMEA region.Serve as Primary Point of Contact: Ensure a seamless client experience and address high-level needs for strategic accounts.Client Growth & Retention: Drive customer...
-
Customer Engagement Specialist
4 days ago
Stockholm, Stockholm, Sweden Quinyx Full timeWe value passion, quality, innovation, trust, and collaboration at Quinyx. As a member of our team, you'll be given the opportunity to make an impact and directly contribute to our success, bring new ideas, and have full ownership of your area.About the roleCultivating a strong, active community that drives brand loyalty and customer retention is crucial for...
-
Customer Retention and Loyalty Manager
7 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeOur mission at Matsmart-Motatos is to revolutionize the way we approach sustainable consumption. We believe that saving our planet should be effortless for everyone. By partnering with food and FMCG companies to save products at risk of going to waste, we offer discounted prices directly to consumers.As a CRM Manager in our Nordic Merchandising team, you...
-
Retention Expert Lead
2 hours ago
Stockholm, Stockholm, Sweden & Other Stories Full timeWe're seeking a skilled Retention Expert Lead to drive the strategy, concept, and customer value proposition to align with business goals and meet customer needs.This role involves leading the execution and rollout of the loyalty program across multiple functions, ensuring seamless delivery and integration with Sales, Brand & Marketing, Tech, and Customer...
-
Renewal and Engagement Specialist
2 days ago
Stockholm, Stockholm, Sweden Teamtailor AB Full timeAbout the JobWe are looking for a talented Scaled Customer Success Manager to join our team. In this role, you will be responsible for driving the commercial success and long-term happiness of our customers in the Small & Medium Business Segment.Your Key ResponsibilitiesRenewal Management: Oversee the renewal process to ensure customer satisfaction and...
-
Customer Retention Strategist
7 days ago
Stockholm, Stockholm, Sweden Mentimeter Full timeAbout the Team: We are a diverse and inclusive team that values continuous learning and professional development. Our team is passionate about giving everyone a voice, regardless of who they are. As a Senior Customer Success Manager, you will be part of a dynamic team that works together to achieve common goals. You will work closely with our Relationship...
-
Nordics Consumer Engagement Specialist
6 days ago
Stockholm, Stockholm, Sweden Philip Morris ApS Full timeTransforming BusinessWe are transforming our business with a clear purpose: to deliver a smoke-free future.As a CX Programs Senior Specialist, you'll be part of our Nordics Consumer Experience team.Your RoleYou'll identify business opportunities and drive consumer programs designed to close gaps in consumer experience.You'll develop new initiatives based on...
-
Stockholm, Stockholm, Sweden TN Sweden Full timeTN Sweden is seeking an experienced Engagement and Partnership Development Manager to join our team. In this role, you will be responsible for developing and executing strategies to increase rider engagement and retention.Develop and manage relationships with external partners to drive business growth and improve the rider experience.Lead cross-functional...
-
Customer Retention Manager
7 days ago
Stockholm, Stockholm, Sweden CatalystOne Solutions Full timeCatalystOne Solutions is at an exciting moment in our growth journey, and we need to ramp up with the skills and experience needed to succeed. We are looking for a Customer Retention Manager to join our Customer Success Team in Oslo.About the Role:You will be responsible for building long-term sustainable relationships with our clients, advocating their...
-
Community Engagement Specialist
4 days ago
Stockholm, Stockholm, Sweden ICANIWILL AB Full timeWe are seeking a Community Engagement Specialist to join our team at ICA NIWILL AB. In this role, you will play a crucial part in ensuring our activities are innovative, high-quality, and aligned with our business goals on a global scale.Key ResponsibilitiesCollaborate with internal teams and external partners to plan, coordinate, and execute events and...
-
Community Engagement Specialist
3 days ago
Stockholm, Stockholm, Sweden H&M Group - Stockholm Full timeRole OverviewThe Community Engagement Specialist will be responsible for developing and executing strategies to grow and engage the brand's online community. This role requires a unique blend of creativity, technical skills, and business acumen.Key Objectives:Develop and implement community growth strategies that align with the brand's overall marketing...
-
Rider Engagement Specialist
7 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeWe are seeking a highly motivated Rider Engagement Specialist to join our team at TN Sweden. In this role, you will be responsible for expanding our rider partnership portfolio, which includes discounts, loyalty programs, and other benefits.Develop and execute strategies to increase rider engagement through various initiatives and projects.Collaborate with...
-
Client Engagement Specialist
7 days ago
Stockholm, Stockholm, Sweden CatalystOne Solutions Full timeWe are seeking a Client Engagement Specialist to join our team in Oslo. As a key member of our Customer Success Team, you will be responsible for building long-term relationships with our clients across Scandinavian countries.Key Responsibilities:Proactively manage your portfolio of clients, consisting of companies with 300-5000 employees across various...
-
Customer Engagement Specialist
23 hours ago
Stockholm, Stockholm, Sweden Google Inc. Full timeJob DescriptionWe are seeking a seasoned Customer Engagement Specialist to join our EMEA team. The ideal candidate will have a deep understanding of conversational AI and its applications, as well as strong technical skills and excellent communication abilities.Your primary responsibility will be to drive the adoption of Customer Engagement in EMEA, working...