Retention Expert Lead

4 hours ago


Stockholm, Stockholm, Sweden & Other Stories Full time

We're seeking a skilled Retention Expert Lead to drive the strategy, concept, and customer value proposition to align with business goals and meet customer needs.

This role involves leading the execution and rollout of the loyalty program across multiple functions, ensuring seamless delivery and integration with Sales, Brand & Marketing, Tech, and Customer Service.

  • This position requires excellent analytical skills, enabling the interpretation of data and transformation into actionable insights that improve the customer experience and business performance.
  • You will drive communication initiatives across teams to engage both customers and internal stakeholders.
  • This role also involves building strong relationships with stores, driving engagement, and supporting training initiatives to ensure store colleagues understand and execute the program effectively.
Job Description
  • Drive strategic plans to enhance customer experience and loyalty.
  • Lead cross-functional teams to implement and optimize loyalty programs.
  • Analyze customer data and feedback to inform program development and improvement.


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