Onboarding Excellence Lead

2 days ago


Stockholm, Stockholm, Sweden Mentimeter Full time

We are seeking a talented and experienced Onboarding Manager to lead our efforts in providing world-class onboarding experiences for our Enterprise Customers.

About the Opportunity
  • This is a unique chance to drive business growth by ensuring our customers achieve long-term success with our platform.
  • You will play a key role in shaping the vision and framework for our premium onboarding experience, driving operational excellence and strategic initiatives.

Key Responsibilities

Strategic Onboarding Leadership
  • Develop and implement a comprehensive onboarding strategy that drives customer adoption and retention.
Project Leader for Global Onboarding Process
  • Leverage project management skills to drive the adoption of a structured and scalable onboarding approach, ensuring team alignment and continuous optimization.
Global Customer Routing
  • Manage the customer routing process globally, ensuring a smooth and successful handover from customer acquisition to customer success.
Requirements
  • Proven experience in customer success and onboarding, with a focus on driving business growth and customer retention.
  • Excellent project management skills, with the ability to drive multiple initiatives forward simultaneously.
  • Strong communication and relationship-building skills, with the ability to collaborate cross-functionally.
  • Ability to think strategically, with a focus on driving operational excellence and strategic initiatives.


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