Premium Onboarding Expert

2 days ago


Stockholm, Stockholm, Sweden Mentimeter Full time

Mentimeter is a fast-growing global company that aims to provide world-class onboarding experiences for our Enterprise Customers.

About the Role
  • This is an exciting opportunity to drive business growth by ensuring our customers achieve long-term success with our platform.
  • You will play a key role in shaping the vision and framework for our premium onboarding experience, driving operational excellence and strategic initiatives.

Main Responsibilities

Strategic Onboarding Leadership
  • Develop and implement a comprehensive onboarding strategy that drives customer adoption and retention.
Project Leader for Global Onboarding Process
  • Leverage project management skills to drive the adoption of a structured and scalable onboarding approach, ensuring team alignment and continuous optimization.
Global Customer Routing
  • Manage the customer routing process globally, ensuring a smooth and successful handover from customer acquisition to customer success.
Key Responsibilities
  • Drive onboarding for selected Enterprise Customers, ensuring a smooth rollout and maximizing adoption.
  • Lead onboarding workshops, webinars, and training to accelerate adoption and demonstrate Mentimeter's value.
  • Support technical implementations (SCIM, SSO, integrations) to remove barriers to usage.
  • Monitor onboarding KPIs and customer engagement data, identifying trends and implementing improvements.
  • Continue to develop, refine, and scale our onboarding process, bringing best-in-class methodologies and automation to improve efficiency.
  • Responsible for ensuring that all our customers, globally, are taken through our onboarding journey with appropriate actions from the Customer Success team, within desired timelines.
  • Global routing of all new customers to the Customer Success team.
  • Ensure we have an efficient customer routing process that is scalable, automated, and fair.
  • Collaborate cross-functionally with Customer Acquisition, Customer Success, Product, and Marketing to ensure a seamless customer experience.
Requirements
  • Proven experience in customer success and onboarding, with a focus on driving business growth and customer retention.
  • Excellent project management skills, with the ability to drive multiple initiatives forward simultaneously.
  • Strong communication and relationship-building skills, with the ability to collaborate cross-functionally.
  • Ability to think strategically, with a focus on driving operational excellence and strategic initiatives.


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