
Premium Onboarding Expert
2 days ago
Mentimeter is a fast-growing global company that aims to provide world-class onboarding experiences for our Enterprise Customers.
About the Role- This is an exciting opportunity to drive business growth by ensuring our customers achieve long-term success with our platform.
- You will play a key role in shaping the vision and framework for our premium onboarding experience, driving operational excellence and strategic initiatives.
Main Responsibilities
Strategic Onboarding Leadership- Develop and implement a comprehensive onboarding strategy that drives customer adoption and retention.
- Leverage project management skills to drive the adoption of a structured and scalable onboarding approach, ensuring team alignment and continuous optimization.
- Manage the customer routing process globally, ensuring a smooth and successful handover from customer acquisition to customer success.
- Drive onboarding for selected Enterprise Customers, ensuring a smooth rollout and maximizing adoption.
- Lead onboarding workshops, webinars, and training to accelerate adoption and demonstrate Mentimeter's value.
- Support technical implementations (SCIM, SSO, integrations) to remove barriers to usage.
- Monitor onboarding KPIs and customer engagement data, identifying trends and implementing improvements.
- Continue to develop, refine, and scale our onboarding process, bringing best-in-class methodologies and automation to improve efficiency.
- Responsible for ensuring that all our customers, globally, are taken through our onboarding journey with appropriate actions from the Customer Success team, within desired timelines.
- Global routing of all new customers to the Customer Success team.
- Ensure we have an efficient customer routing process that is scalable, automated, and fair.
- Collaborate cross-functionally with Customer Acquisition, Customer Success, Product, and Marketing to ensure a seamless customer experience.
- Proven experience in customer success and onboarding, with a focus on driving business growth and customer retention.
- Excellent project management skills, with the ability to drive multiple initiatives forward simultaneously.
- Strong communication and relationship-building skills, with the ability to collaborate cross-functionally.
- Ability to think strategically, with a focus on driving operational excellence and strategic initiatives.
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