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Onboarding & Technical Support

1 month ago

Stockholm, Stockholm, Sweden Clevry Sweden AB Full time
Om företaget

Payified AB är ett snabbväxande fintech-företag som med sin innovativa mjukvara, Betalkontroll, hjälper företag och organisationer att säkerställa säkra och korrekta betalningar. Bland Betalkontrolls kunder finns välkända aktörer som Region Stockholm, Ahlsell, Securitas, Tele2 samt över hundra kommuner, regioner och kommunala bolag.

Nu söker vi en engagerad och serviceinriktad person med ett stort intresse för IT som vill bli en del av Betalkontrolls växande team Här erbjuds du en trygg anställning, stimulerande arbetsuppgifter och möjligheten att utveckla nya kunskaper och erfarenheter. För rätt person finns även stora möjligheter att växa inom företaget.

Din roll

I rollen som Onboarding & Technical Support kommer du att arbeta nära Betalkontrolls kunder från start och ansvara för de tekniska delarna av onboardingprocessen. Du hjälper till med integrationer, systemkonfiguration och utbildning för att säkerställa en optimal uppstart.

Du blir en viktig kontaktperson för Betalkontrolls kunder även efter implementeringen, där du hanterar tekniska frågor och ger förstklassig support. Dessutom kommer du att få möjligheten att påverka utvecklingen av produkten genom samarbete med utvecklingsteamet.

Huvudsakliga arbetsuppgifter

- Hantera tekniska delar av onboardingprocessen.
- Ge kundsupport i toppklass via telefon, e-post, chatt och videomöten.
- Samverka med och stödja Betalkontrolls utvecklingsteam i förbättringsarbetet.

Din profil

Vi söker dig med ett genuint teknikintresse som trivs med att kombinera problemlösning och kundkontakt. Du är analytisk, lösningsorienterad och arbetar strukturerat.

Som person är du ansvarstagande, serviceinriktad och strävar efter att ge kunder en förstklassig upplevelse. Du har en pedagogisk förmåga att guida användare och är duktig på kommunikation och att hantera kunddialoger på ett professionellt sätt.

Krav

- Erfarenhet av att konfigurera servrar och tjänster.
- Erfarenhet inom IT-support och/eller IT-drift.
- Mycket goda kunskaper i svenska och engelska, både i tal och skrift.

Meriterande

- Erfarenhet av JSON, XML och strukturerad data.
- Erfarenhet av systemintegrationer via fil och/eller API.
- Kunskap om SFTP och filkommunikation.
- Kunskaper inom databashantering.

I denna rekryteringsprocess blir du direktanställd av Payified, medan vi på Clevry ansvarar för rekryteringsprocessen. Kontoret är centralt beläget i Gamla stan.

Rekryteringsprocessen

I denna rekryteringsprocess samarbetar Betalkontroll med konsult- och rekryteringsföretaget Clevry. Vi på Clevry ser att soft skills är minst lika viktiga som hard skills. I denna rekrytering kommer du därför, när du har ansökt, via mail få en länk till ett självskattningstest. Det tar cirka 20 minuter att genomföra testet, därefter kommer du få en feedback-rapport mailad till dig som belyser dina soft skills. Vid en eventuell intervju med Clevry kommer svaren gås igenom mer ingående.

Håll utkik i din inbox Där finner du länk till frågeformuläret.

Vi tillämpar löpande urval och tjänsten kan komma att tillsättas innan sista ansökningsdatum. Har du några frågor om tjänsten eller processen, vänligen kontakta oss på linnea.tylenius@clevry.com. Varmt välkommen med din ansökan redan idag

Om Clevry

I över 30 år har Clevry legat i framkant för ett mer soft skills-drivet arbetsliv inom talent acquisition, assessment och advisory. Vi finns globalt med kunder, konsulter och kandidater från Nordamerika till Singapore med huvudkontor i Brighton, Stockholm och Helsingfors. Våra 150 soft skills-certifierade rekryterare, affärspsykologer och experter finns alltid till er tjänst.

Följ oss gärna på LinkedIn Clevry Sweden