Customer Onboarding Manager

3 days ago

Stockholm, Stockholm, Sweden Mentimeter AB Full time

Mentimeter is an engagement tool with a clear goal in mind: to turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage, and become more productive. Transforming all those passive meetings, airless classrooms, and drawn-out trainings into valuable and memorable moments.

We truly believe that you achieve the best results by doing things together. Successful leaders need to adopt a curious and collaborative mindset. With you at Mentimeter, you'll be a big part of the ambition to help over 1 billion people listen, learn, and work better together.

With over 300 million users and customers worldwide, we are growing fast and continuously evolving how we support our customers. We are hiring a Strategic and Experienced Onboarding Manager to join our Customer Experience team within Sales.

This role is both operational and strategic—while you will be deeply involved in onboarding Enterprise Customers, we also need you to help shape the vision and framework for a world-class premium onboarding experience that can scale as we grow.

What You'll Do

As an Onboarding Manager, you will take our onboarding to the next level by using past experiences and applying a strong vision on how to achieve onboarding excellence at Mentimeter. You will work closely with a rolling book of selected Enterprise Customers to ensure a successful onboarding and lay the foundation for future retention and long-term growth. You will also project lead our global onboarding process and manage global routing of all new customers coming in.

Your main focus areas

Strategic onboarding leadership
  • Own, refine, and improve our onboarding process for our Enterprise Customers, ensuring we set our customers off to a strong start in using our tool (adoption and usage) with the aim to drive future retention and expansion.
  • Work directly with our customers to ensure they get value from Mentimeter from the start, accelerating their time-to-value and securing long-term engagement.
Project leader for the global onboarding process
  • Drive the team adoption of a structured and scalable onboarding approach, ensuring team alignment and continuous optimization for efficiency, impact, and an improved customer experience.
Global Customer routing
  • Manage the customer routing process globally, ensuring a smooth and successful handover from customer acquisition to customer success, within our set timeframes.
Key Responsibilities
  • Drive onboarding for selected Enterprise Customers, ensuring a smooth rollout and maximizing adoption.
  • Lead onboarding workshops, webinars, and training to accelerate adoption and demonstrate Mentimeter's value.
  • Support technical implementations (SCIM, SSO, integrations) to remove barriers to usage.
  • Monitor onboarding KPIs and customer engagement data, identifying trends and implementing improvements.
  • Continue to develop, refine, and scale our onboarding process, bringing best-in-class methodologies and automation to improve efficiency.
  • Ensure that all our customers, globally, are taken through our onboarding journey with appropriate actions from the customer success team, within desired timelines.
  • Global routing of all new customers to the customer success team.
  • Ensure we have an efficient customer routing process that is scalable, automated, and fair.
  • Collaborate cross-functionally with customer acquisition, customer success, product, and marketing, to ensure a seamless customer experience.
What You'll Get

A Chance to Have Impact

  • Be part of a fast-growing global company shaping the future of meetings & presentations.
  • Own and influence how we onboard customers, with the freedom to innovate.
  • Work cross-functionally in a dynamic, fun, and supportive team.

Best-in-Class Tools & Support

  • To deliver a great customer experience, you will work closely with all parts of Mentimeter (Product, Marketing, and Sales). Most closely, you will partner with our Customer Success Team, who work with our existing Enterprise Customers, helping them succeed in using Mentimeter.
  • You will also have Sales Operations, Sales Engineers, and our CRM and data gathering systems to support you (Planhat, Salesforce, Intercom, Looker, Sales Navigator, Salesloft).
Who You Are

Must haves for the role

  • 5+ years experience in Customer Success and Onboarding, within a SaaS or tech-driven environment.
  • Experience onboarding Enterprise Customers, including working with senior stakeholders.
  • Experience setting up and refining an onboarding journey, being part of driving strategic initiatives and ways of working that were implemented across the team/org.
  • Strategic mindset – ability to both execute and shape the bigger picture.
  • Strong project management skills – process-driven, structured, and detail-oriented with the ability to take something from start to finish.
  • Ability to handle multiple priorities and drive initiatives forward independently.
  • Data-driven approach – ability to track, analyze, and optimize onboarding impact.
  • Comfortable with technical setups (SCIM, SSO, integrations).
  • Strong communicator & relationship-builder.
  • Curious, good listener, and responsive to others' needs.
  • Professional level English (we operate in 100+ markets).

Nice to have

  • Previous experience designing and scaling onboarding processes.
  • Knowledge of automation and workflow optimization in Customer onboarding.
  • Additional languages beyond English (Swedish is not required).
  • Bachelor or master's degree (field not important).
Ready to Join?

Mentimeter is growing fast, and this is your chance to be part of something special. If you want to impact the way our Enterprise Customers start their Menti journey, set a solid foundation for long-term customer retention, and take ownership of your own success, we'd love to hear from you.

Apply now and let's build something great together

What Mentimeter can offer

At Mentimeter, we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including an external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It's not all about work though; we also offer a very healthy view on work-life balance.

All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our Benefits & Perks page.

Culture at Mentimeter

At Mentimeter, we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users.

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