Strategic Customer Onboarding and Engagement Lead

12 hours ago


Stockholm, Stockholm, Sweden Bannerflow Full time
Cultivate Long-Term Customer Relationships at Bannerflow

Bannerflow is a leading provider of Creative Management Platforms, empowering enterprise brands to create, publish, analyze, and optimize advertising in-house at scale. With a strong focus on customer satisfaction, we aim to build long-term relationships with our clients and drive business growth together.

We are seeking a customer-focused and results-driven Customer Success Manager (CSM) to join our team. In this role, you will manage a portfolio of approximately 25 enterprise customers within a specific market, ensuring successful onboarding, product adoption, and overall satisfaction with our marketing cloud platform. Your key objectives will include driving customer retention and revenue growth through strategic customer projects, quarterly business reviews, and maintaining high satisfaction levels.

Your Key Responsibilities:

  • Develop and maintain strong relationships with customers to ensure ongoing satisfaction.
  • Lead key customer projects and collaborate with cross-functional teams to deliver success.
  • Regularly review customer satisfaction and implement improvements as needed.
  • Maintain and enhance customer satisfaction levels across your portfolio.
  • Drive revenue growth through retention and upsell initiatives.

About You:

  • 4+ years of experience in Customer Success management roles, with experience in or exposure to the SaaS industry being a strong plus.
  • Proven ability to develop and maintain strong customer relationships.
  • Strong communication and interpersonal skills.
  • Excellent analytical and problem-solving skills.
  • Ability to adapt to changing customer and business needs.


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