Strategic Customer Engagement Lead
15 hours ago
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Senior Technical Account Manager, Telco VerticalAbout This Role:
This is an exciting opportunity to join our team as a Senior Technical Account Manager, where you will be responsible for providing strategic technical guidance and advocacy to our enterprise customers. You will work closely with customers to understand their business needs and technical challenges, and provide detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning.
Responsibilities:
- Strategic technical guidance and advocacy for our enterprise customers.
- Developing trusting relationships with customers, understanding their business needs and technical challenges.
- Providing detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning.
- Ensuring AWS environments remain operationally healthy while reducing cost and complexity.
- Driving technical discussions regarding incidents, trade-offs, and risk management.
- Collaborating with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
Requirements:
- Experience in technical engineering.
- Bachelor's degree or equivalent.
- Experience in internal enterprise or external customer-facing environment as a technical lead.
- Experience in three (3) or more of the following areas: software design or development, content distribution/CDN, scripting/automation, database architecture, IP networking, IT security, BigData/Hadoop/Spark, operations management, service oriented architecture.
- Experience in design/implementation/operations/consulting with distributed applications.
- Knowledge of cloud-based architecture, cloud services and experience in customer-facing roles.
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