Customer Engagement Specialist

1 day ago


Stockholm, Stockholm, Sweden Novartis Farmacéutica Full time
About the Job

The Omnichannel Experience Manager is responsible for executing and optimizing customer engagements in digital channels. This role focuses on developing and executing engaging and personalized customer engagement initiatives across various digital platforms.

  1. Developing Customer Engagement Initiatives: Create and implement engaging and personalized customer engagement initiatives for prioritized brands, across digital channels, including webinars, pod, video on demand, email marketing, websites and social media.
  2. Utilizing Modular Content: Collaborate with the Marketing Manager to leverage modular content for digital initiatives, ensuring that content aligns with customer engagement plans. Tailor and optimize modular content to suit the specific needs of each digital channel.
  3. Maintaining Regulatory Compliance: Ensure all digital engagement activities adhere to regulatory and compliance requirements within the pharmaceutical industry.
  4. Staying Up-to-Date on Digital Technologies: Stay updated on digital marketing technologies and tools to enhance campaign effectiveness and operational efficiency.
  5. Focusing on Customer Needs: Maintain a strong focus on customer needs and preferences, ensuring that digital engagements are personalized and aligned with the customer's journey.
  6. Making Data-Driven Decisions: Utilize data and analytics to assess the performance of digital engagement campaigns and make data-driven decisions for optimization. Implement engagement design tools that seamlessly integrate with marketing operations systems.
  7. Minimum Qualifications:
  8. Min. 1-3 years of experience in digital marketing.
  9. Proficient in Swedish and English, both written and spoken.
  10. IMA training course certification on compliance.
  11. Strong collaboration and communication skills.
  12. Project management experience.
  13. Pharma experience within Digital Marketing.


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