
Head of Customer Engagement Strategy
1 day ago
We are committed to providing exceptional customer experiences that drive retention, satisfaction, and growth. As Group Director of Customer Success / Group Director of Account Management, you will play a key role in leading and developing our Customer Success function across multiple countries.
Your primary responsibility will be to develop and implement a unified Customer Success strategy across all Mercell markets, ensuring a scalable and structured approach. You will also establish customer engagement models and governance frameworks to drive customer satisfaction, retention, and renewal success.
Your Key Objectives- Develop and implement a unified Customer Success strategy across all Mercell markets, ensuring a scalable and structured approach.
- Establish customer engagement models and governance frameworks to drive customer satisfaction, retention, and renewal success.
- Define standardized processes, KPIs, and best practices to improve alignment across markets.
You will also be responsible for leading, mentoring, and developing the Heads of Customer Success in each market, ensuring their teams are set up for success. Additionally, you will implement performance tracking and regular reviews to ensure customer retention, satisfaction, and revenue growth.
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