Head of Customer Loyalty Management

3 days ago


Stockholm, Stockholm, Sweden Telenor Sverige AB Full time

We are looking for a strategic and results-driven professional to lead our Customer Base Management team. As Head of Customer Base Management, you will be responsible for developing and executing a customer base management strategy that strengthens long-term retention and revenue growth.

Key Skills
  • Proven experience in customer lifecycle or base management, preferably within a subscription-based business or the telecom industry.
  • Strong analytical mindset and ability to interpret customer data.
  • Excellent leadership and collaboration skills, with the ability to lead cross-functional teams.

The successful candidate will have a passion for driving innovation, a customer-centric approach, and a proven track record of delivering results in a fast-paced environment.



  • Stockholm, Stockholm, Sweden TN Sweden Full time

    We're driven by a passion for creating positive change and reducing our climate footprint.We're a European grocery company, and we're partnering with food and FMCG companies to save products at risk of going to waste by re-selling them at discounted prices direct to consumers.We're now looking for a CRM Manager to join our Nordic Merchandising team. In this...


  • Stockholm, Stockholm, Sweden Telenor Sverige AB Full time

    Looking for a workplace for the future? At Telenor, you own your career. Here, you'll have the opportunity to make the most of your dreams and expertise while contributing to technological innovations that are barely even imagined today. Innovations that we know will change the map for how we communicate and live our connected lives in the future. Are you...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    Company OverviewSambla Group is a fintech company that revolutionizes the lending industry by making loans better for all. With a strong commitment to delivering exceptional customer journeys and innovative consumer finance products, we empower individuals to improve their personal finances.We have grown to over 350 employees across Sweden, Norway, Finland,...


  • Stockholm, Stockholm, Sweden Wolt Full time

    Wolt's Consumer Loyalty Analytics Team OverviewAt Wolt, we strive to create a seamless experience for our customers. The Consumer Loyalty Analytics team plays a crucial role in driving user engagement, retention, and long-term loyalty.We're looking for a talented Data Scientist to join our team and support the Wolt+ program.Key ResponsibilitiesDevelop...

  • Head of Customer Value

    13 hours ago


    Stockholm, Stockholm, Sweden Telenor Sverige AB Full time

    About the Ideal CandidateWe are looking for a highly experienced and skilled professional to join our team as a Head of Customer Base Management. The ideal candidate will have a strong analytical mindset, excellent communication and leadership skills, and a proven track record of driving customer-centric initiatives.The successful candidate will be able to...


  • Stockholm, Stockholm, Sweden Bank of China (Europe) S.A. Stockholm Filial Full time

    Bank of China Limited is one of the biggest and most internationalized banks in China. Bank of China (Europe) S.A. Stockholm Branch was established in Sweden on July 2nd 2012. It is the first Chinese-funded Bank officially registered in Sweden and doing business in the Nordic area. We now plan to recruit Assistant Customer Relationship Manager in Business...


  • Stockholm, Stockholm, Sweden Management Events Full time

    Job DescriptionThe successful candidate will be responsible for cultivating and managing strong, long-term relationships with clients. They will deliver exceptional customer service, proactively addressing inquiries and resolving challenges to ensure a positive customer experience.Responsibilities:Cultivate and manage strong, long-term relationships with...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    Customer Success at MercellWe are committed to providing exceptional customer experiences that drive retention, satisfaction, and growth. As Group Director of Customer Success / Group Director of Account Management, you will play a key role in leading and developing our Customer Success function across multiple countries.Your primary responsibility will be...


  • Stockholm, Stockholm, Sweden Stratsys Full time

    About the RoleThis position requires a skilled Customer Success Manager to join our team in either Gothenburg or Stockholm. As a key member of our team, you will be responsible for managing a wide range of customer relationships and helping clients navigate regulatory frameworks like CSRD, NIS2, and DORA.You will focus on both our customers and our platform,...


  • Stockholm, Stockholm, Sweden Kvinna till Kvinna Foundation Full time

    We are seeking a skilled Development and Donor Loyalty Specialist to join our team at the Kvinna till Kvinna Foundation. In this key role, you will play a pivotal part in driving successful fundraising initiatives and enhancing donor loyalty.The ideal candidate thrives in a collaborative environment, excels in project management, and is passionate about...


  • Stockholm, Stockholm, Sweden Qonsulta Full time

    Head ofCustomer Success – Bygg framtidens kundupplevelse med Marathon Cleaning SoftwareMarathon Cleaning Software (MCS) söker en erfaren och driven Head ofCustomer Success som vill leda och utveckla arbetet med kundrelationer, kvalitetsarbete och processförbättring.MCS är Sveriges ledande leverantör av mjukvarulösningar för städbranschen och driver...


  • Stockholm, Stockholm, Sweden Telenor Sverige AB Full time

    About Telenor Sverige ABWe are a leading telecommunications company in Sweden, dedicated to providing innovative solutions for our customers. At Telenor, we empower our employees to take ownership of their careers, allowing them to make the most of their skills and expertise while contributing to technological advancements that shape the future.Our...


  • Stockholm, Stockholm, Sweden A-hub Sweden Full time

    About the RoleWe are seeking a part-time Customer Service Agent to support our Central Europe markets. You will be the first point of contact for customers, handling inquiries via phone and email.Your primary responsibility will be to provide exceptional customer service, responding to queries related to orders, products, stores, or loyalty programs within...


  • Stockholm, Stockholm, Sweden A-hub Sweden Full time

    ResponsibilitiesSupport customers with queries related to orders, products, stores, or loyalty programs within our brand's tonality guidelines.Report any issues to the E-Commerce teams and the Customer Service Manager.Handover cases and issues handled to the in-house team.As a key member of our team, you will be responsible for delivering exceptional...


  • Stockholm, Stockholm, Sweden Quinyx Full time

    Create Lasting Customer RelationshipsIn this key leadership role, you will focus on cultivating a strong, active community that drives customer retention, advocacy, and brand loyalty. Your primary objective is to design and implement programs that engage customers, create referral and advocacy programs, develop content and events that resonate with the...


  • Stockholm, Stockholm, Sweden Mogotel Full time

    Customer Service Expert WantedWe are seeking a seasoned Customer Service expert to join our team as a Front Office Manager at our new hotel in Stockholm. As a key member of our front office team, you will be responsible for delivering exceptional customer experiences and ensuring seamless guest interactions.Your primary responsibilities will...


  • Stockholm, Stockholm, Sweden Alfa Laval Technologies AB Full time

    Company OverviewWe are Alfa Laval Technologies AB, a leading provider of sustainable and innovative solutions for the global marine industry. Our organization is built on a strong foundation of expertise, collaboration, and customer satisfaction.In our rapidly evolving industry, we recognize the importance of adaptability, innovation, and a customer-centric...


  • Stockholm, Stockholm, Sweden Quinyx Full time

    Unlock the Power of Customer MarketingCultivating a loyal customer base is at the heart of our business strategy. As a key leader within our marketing team, you will be responsible for designing and implementing programs that engage customers, drive brand loyalty, and foster advocacy. Your mission is to create a community that resonates with our audience and...


  • Stockholm, Stockholm, Sweden Lime Technologies Full time

    About UsLime Technologies is a rapidly expanding scaleup in the Nordics, offering a unique entrepreneurial environment and a chance to be part of something big.We're currently looking for a skilled Sales or Customer Success professional to take on a key role in our B2B customer management team.As a Customer Retention Specialist, you'll focus on retaining and...


  • Stockholm, Stockholm, Sweden American Express Full time

    Company OverviewAmerican Express is a global leader in the payments industry, providing customers with a range of financial and travel services. As a customer-centric company, we prioritize building strong relationships with our card members to deliver exceptional experiences.Salary and BenefitsWe offer competitive salaries and benefits to ensure that our...