Customer Experience Manager

1 day ago


Stockholm, Stockholm, Sweden Telenor Sverige AB Full time
About Telenor Sverige AB

We are a leading telecommunications company in Sweden, dedicated to providing innovative solutions for our customers. At Telenor, we empower our employees to take ownership of their careers, allowing them to make the most of their skills and expertise while contributing to technological advancements that shape the future.

Our Commercial department is seeking a strategic and results-driven professional to join our team as a Head of Customer Base Management. This role will play a crucial part in developing and executing a customer base management strategy that strengthens long-term retention and revenue growth.

Key Responsibilities
  1. Develop and execute a customer base management strategy that aligns with business objectives and enhances customer satisfaction.
  2. Lead initiatives to reduce churn, drive engagement, and maximize upsell and cross-sell opportunities.
  3. Oversee 1:1 customer communication and CRM strategy, utilizing data and insights to personalize and enhance relevance.
  4. Collaborate closely with teams across channels, digital, marketing, analytics, and product to create seamless and engaging customer experiences.
  5. Drive digital self-service initiatives to improve customer experience while optimizing operational efficiency.
  6. Analyze customer data and behaviors to refine segmentation, targeting, and campaign effectiveness.
  7. Lead and develop a high-performing team, fostering a data-driven and customer-centric culture.
Requirements

You have extensive experience in customer lifecycle or base management, preferably within a subscription-based business or the telecom industry. With a strong analytical mindset, you can interpret customer data and translate it into actionable strategies that drive retention, engagement, and revenue growth.

Collaboration comes naturally to you, and you have a proven ability to lead cross-functional teams, aligning stakeholders across marketing, sales, and product to drive impactful customer initiatives. You thrive in a fast-paced, evolving industry, bringing a strategic and results-driven approach to every challenge.



  • Stockholm, Stockholm, Sweden TN Sweden Full time

    We are seeking a Customer Experience Manager to join our Swedish Strategy and Consulting team at TN Sweden. In this role, you will play a vital part in developing digital business strategies that enhance customer experiences across multiple channels and devices.About the Role:You will work closely with cross-functional teams to design and implement...


  • Stockholm, Stockholm, Sweden Colgate Full time

    Job Title: Customer Experience ManagerDescription:The Customer Experience Manager plays a crucial role in building strong relationships with customers to drive business growth and success. This involves working closely with cross-functional teams to develop and implement mutually beneficial business plans that meet the needs of both Colgate and our...


  • Stockholm, Stockholm, Sweden Startdeliver Full time

    Unlocking Customer PotentialAs a Senior Customer Experience Manager at Startdeliver, you'll be instrumental in helping our customers achieve success with our platform. Your expertise will drive customer adoption and retention, ensuring our customers receive the best possible experience.About StartdeliverOur mission is to empower organizations to do the right...


  • Stockholm, Stockholm, Sweden Avepoint Full time

    Job DescriptionWe are seeking an experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for driving customer success by developing repeatable strategies of technology adoption.You will work closely with internal and external stakeholders to ensure seamless communication and coordination.Key...


  • Stockholm, Stockholm, Sweden Borderless Capital Full time

    Remote Customer Experience ManagerWe prioritize transparent communication in all our interactions.About KlarnaKlarna aims to be the world's favorite way to shop. We're a fintech leader, pushing boundaries in payments and commerce. With over 85 million users and 2.5 million transactions daily, our mission is to empower individuals worldwide through seamless...


  • Stockholm, Stockholm, Sweden Bannerflow Full time

    About UsBannerflow is a high-growth SaaS company that empowers enterprise brands to create, publish, analyze, and optimize advertising in-house. Our creative management platform serves over 6 billion ads monthly, viewed on 500 million unique devices worldwide.Job DescriptionWe seek a dynamic Customer Success Manager (CSM) to join our team. In this role, you...


  • Stockholm, Stockholm, Sweden Waitwhile Full time

    About UsWaitwhile is a pioneering company that aims to revolutionize the way people experience waiting. Our mission is to eliminate the 1 trillion hours spent waiting in lines every year. We empower businesses to streamline their operations and deliver exceptional customer experiences through our industry-leading queue management and appointment scheduling...


  • Stockholm, Stockholm, Sweden Work International Full time

    About Our ClientOur client is an innovative SaaS HR-tech startup founded in 2020, revolutionizing the HR industry by digitalizing and modernizing HR practices. Join a passionate and highly driven team where everyone's achievements are celebrated.As a Customer Experience Manager, you will play a key role in shaping the future of HR technology, working closely...


  • Stockholm, Stockholm, Sweden Voyado Sweden Full time

    Role OverviewVoyado Sweden is seeking a Customer Experience Lead to join our Account Management team. As a key member of the team, you will be responsible for building strong relationships with our customers and driving their long-term growth with Voyado.You will work closely with our sales and product teams to understand customer needs and preferences, and...


  • Stockholm, Stockholm, Sweden H&M group Full time

    Job DescriptionAs the Floor Manager at Weekday, you will be responsible for delivering exceptional customer experiences, leading a team of sales assistants, and analysing sales data to drive sales growth.Key Responsibilities:Deliver a high level of customer service through styling advice, product knowledge, and store experience.Analyse sales data and work...


  • Stockholm, Stockholm, Sweden Nutanix Full time

    Hungry, Humble, Honest, with Heart.The OpportunityAre you an experienced customer-facing professional with a strong technical background and a passion for building relationships with mid-senior level stakeholders?We're seeking a skilled Customer Experience Manager to join our team in Sweden. In this role, you'll play a pivotal part in driving customer...


  • Stockholm, Stockholm, Sweden Vans Full time

    The North Face is committed to fostering a culture of belonging based on respect, connection, openness, and authenticity.We're looking for a Sales Specialist to join our team in Stockholm, Sweden. As a key member of our sales team, you'll contribute to creating a positive shopping experience for our customers.As a Sales Specialist, you'll be responsible...


  • Stockholm, Stockholm, Sweden Atlas Copco Full time

    We're seeking a Customer Experience Specialist to enhance our customer journey across all channels. As a key member of our team, you'll collaborate with UX designers, product owners, marketing, and global customer centers to analyze user behavior, identify pain points, and develop data-informed solutions that improve customer satisfaction and drive digital...


  • Stockholm, Stockholm, Sweden Patriksson Group Full time

    About the RoleWe are looking for a highly motivated and experienced Customer Experience Director to lead our client accounts and drive business growth. The successful candidate will have a strong background in marketing, excellent communication skills, and the ability to build strong relationships with clients and colleagues.In this role, you will be...


  • Stockholm, Stockholm, Sweden Tesla Full time

    Leadership RoleWe are seeking a seasoned Customer Experience Expert to lead our retail store team. As a key member of our leadership team, you will be responsible for driving business growth, leading a dynamic store team, and ensuring exceptional customer experiences.Your primary focus will be on sales performance, team management, and operational...


  • Stockholm, Stockholm, Sweden Telenor Sverige AB Full time

    At Telenor Sverige AB, we are committed to creating a workplace for the future. As the Head of Customer Base Management, you will play a key role in shaping our customer retention, engagement, and revenue growth strategies.Key ResponsibilitiesDevelop and execute a comprehensive customer base management strategy aimed at strengthening long-term retention and...


  • Stockholm, Stockholm, Sweden Quinyx Full time

    Create Lasting Customer RelationshipsIn this key leadership role, you will focus on cultivating a strong, active community that drives customer retention, advocacy, and brand loyalty. Your primary objective is to design and implement programs that engage customers, create referral and advocacy programs, develop content and events that resonate with the...


  • Stockholm, Stockholm, Sweden Quinyx Full time

    About the RoleWe are looking for a talented Customer Experience Operations Director to lead our support team in the EMEA and Australia region. As a key member of our Customer Experience management team, you will be responsible for driving strategic initiatives and developing high-performing teams.Your primary focus will be on managing the overall performance...


  • Stockholm, Stockholm, Sweden Mentimeter AB Full time

    Mentimeter is an engagement tool dedicated to transforming presentations into meaningful conversations. Our goal is to make presentations more productive, memorable, and valuable by leveraging real-time interactivity and clear visualizations. We believe that successful leaders adopt a collaborative mindset, which is why we're looking for a Strategic and...


  • Stockholm, Stockholm, Sweden Greenely Full time

    What You'll Need to SucceedTo excel in this role, you will require:Proven Track Record: A strong track record of delivering customer-focused products as a Senior Product Manager or similar lead role.Technical Expertise: A deep understanding of product development, particularly the intersection between hardware and software.Commercial Acumen: Strong...