Remote Customer Experience Manager

4 hours ago


Stockholm, Stockholm, Sweden Borderless Capital Full time
Remote Customer Experience Manager

We prioritize transparent communication in all our interactions.

About Klarna

Klarna aims to be the world's favorite way to shop. We're a fintech leader, pushing boundaries in payments and commerce. With over 85 million users and 2.5 million transactions daily, our mission is to empower individuals worldwide through seamless financial experiences.

As a Remote Customer Experience Manager, you will play a vital role in ensuring customer satisfaction by handling technical and financial inquiries, maintaining trust, and identifying areas for improvement. This position offers flexibility, competitive compensation, and opportunities to drive meaningful change.

Why You'll Succeed:

  • 100% Flexible: Work from anywhere in Sweden, setting your own schedule.
  • Competitive Compensation: Earn great pay with opportunities to increase earnings through bonus incentives.
  • Empowerment: Take ownership of your work and shape processes impacting customers directly.
  • Make an Impact: Your ideas and contributions will lead to real change.

Key Responsibilities:

  • Deliver exceptional customer experiences across multiple channels.
  • Maintain customer trust and identify areas for improvement.
  • Tackle complex technical and financial inquiries with confidence.
  • Engage in special projects involving collaborations with project teams.

The Perfect Fit:

  • A native Swedish speaker with excellent business English skills.
  • Able to connect with people and make complex ideas accessible.
  • A tech-savvy entrepreneur and problem solver, eager to tackle challenges creatively.
  • Customer-centric mindset with strong communication skills.
  • Passionate about Klarna's bold ideas and ambitions in reshaping the future of fintech.
  • A dedicated individual who continually seeks to improve their skills and knowledge.

Technical Requirements:

  • A Windows laptop or desktop, less than 5 years old, with Windows 11 installed.
  • A high-quality headset with a microphone for clear communication.
  • A minimum internet speed of 20 Mbit/s, with a reliable and stable connection to support video calls and collaboration tools.

A background in finance, payments, or fintech industries is desirable.



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