Customer Success Manager

1 day ago


Stockholm, Stockholm, Sweden Waitwhile Full time
About Us

Waitwhile is a pioneering company that aims to revolutionize the way people experience waiting. Our mission is to eliminate the 1 trillion hours spent waiting in lines every year. We empower businesses to streamline their operations and deliver exceptional customer experiences through our industry-leading queue management and appointment scheduling platform.

We are trusted by 10,000 companies worldwide and have helped over 250 million people enjoy a better waiting experience at top brands like IKEA, Louis Vuitton, Costco, Delta Airlines, and many more.

The Opportunity

You will serve as a key account manager responsible for serving our most valued customers across the EMEA region. As a Customer Success Manager at Waitwhile, you'll be a trusted advisor to your accounts, gaining a deep understanding of each customer's business goals, challenges, and the solutions that deliver measurable value through our platform.

  • Manage your book of accounts: Take ownership of your accounts to ensure smooth initial implementations, drive deep product adoption, and deliver measurable value to our customers through the Waitwhile platform.

  • Build strategic relationships: Act as a trusted consultant, understanding how Waitwhile can address business challenges and drive account revenue expansion through tailored solutions.

  • Be a product expert: Provide best-practice guidance and actionable insights to help customers get the most out of Waitwhile.

  • Drive technical success: Work hands-on to execute product implementations, configure accounts, and perform performance analyses.

  • Improve Customer Success operations: Collaborate with the Customer Success team to design and implement processes and best practices that enhance our approach and scalability.

  • Collaborate with Sales: Partner closely with the Sales team to ensure seamless transitions and an exceptional customer experience.

  • Be the voice of our customers: Act as the link between our customers and our Product team, sharing critical insights and feedback that influence our product roadmap and future development.



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