
Digital Customer Experience Manager
24 hours ago
About Us
Bannerflow is a high-growth SaaS company that empowers enterprise brands to create, publish, analyze, and optimize advertising in-house. Our creative management platform serves over 6 billion ads monthly, viewed on 500 million unique devices worldwide.
Job Description
We seek a dynamic Customer Success Manager (CSM) to join our team. In this role, you will manage a portfolio of approximately 25 enterprise customers, ensuring successful onboarding, product adoption, and overall satisfaction with our marketing cloud platform.
Key Responsibilities
Facilitate seamless onboarding for new customers.
Drive increased usage and engagement with our platform.
Lead key customer projects, collaborating with stakeholders to deliver success.
Conduct regular reviews to assess and enhance customer satisfaction.
Maintain and improve satisfaction levels across your customer portfolio.
Achieve revenue growth through retention and upsell initiatives.
Requirements
4+ years of experience in Customer Success management roles, preferably in the SaaS industry.
Proven ability to manage and complete customer projects effectively.
Strong skills in building and maintaining relationships with customers.
Excellent verbal and written communication skills in English; additional languages are a bonus.
Ability to analyze and report on customer data to drive insights.
Proficient in upselling and negotiating with customers.
Demonstrates initiative to drive customer success.
Prioritizes and meets the needs of customers.
Effective in resolving issues quickly.
Flexible and responsive to changing customer and business needs.
Strong understanding of business principles to drive growth.
Humble, grounded, and collaborative attitude.
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