Digital Customer Experience Manager

24 hours ago


Stockholm, Stockholm, Sweden Bannerflow Full time

About Us

Bannerflow is a high-growth SaaS company that empowers enterprise brands to create, publish, analyze, and optimize advertising in-house. Our creative management platform serves over 6 billion ads monthly, viewed on 500 million unique devices worldwide.

Job Description

We seek a dynamic Customer Success Manager (CSM) to join our team. In this role, you will manage a portfolio of approximately 25 enterprise customers, ensuring successful onboarding, product adoption, and overall satisfaction with our marketing cloud platform.

Key Responsibilities

  • Facilitate seamless onboarding for new customers.

  • Drive increased usage and engagement with our platform.

  • Lead key customer projects, collaborating with stakeholders to deliver success.

  • Conduct regular reviews to assess and enhance customer satisfaction.

  • Maintain and improve satisfaction levels across your customer portfolio.

  • Achieve revenue growth through retention and upsell initiatives.

Requirements

  • 4+ years of experience in Customer Success management roles, preferably in the SaaS industry.

  • Proven ability to manage and complete customer projects effectively.

  • Strong skills in building and maintaining relationships with customers.

  • Excellent verbal and written communication skills in English; additional languages are a bonus.

  • Ability to analyze and report on customer data to drive insights.

  • Proficient in upselling and negotiating with customers.

  • Demonstrates initiative to drive customer success.

  • Prioritizes and meets the needs of customers.

  • Effective in resolving issues quickly.

  • Flexible and responsive to changing customer and business needs.

  • Strong understanding of business principles to drive growth.

  • Humble, grounded, and collaborative attitude.



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