Customer Experience Leader

7 hours ago


Stockholm, Stockholm, Sweden Gordon Full time

About Gordon

Gordon is a leading smart home delivery enabler for online grocery-, pharmacy- and Meal kit providers, leveraging its expertise to help grocery e-commerce businesses identify and capitalize on new opportunities to grow their businesses.

We offer a digital platform tailor-made for temperature-controlled deliveries and end customer satisfaction in combination with a delivery infrastructure that lowers cost. Our experience has led us to win the highest ranking on Trustpilot within our field in the Nordics since 2015, and we have gained the trust of leading medical- and food service companies.

To take our journey to the next level, we are seeking a customer-centric, energetic, and highly motivated Delivery Operations Specialist to join our Logistics Function in Stockholm. The right candidate will not only be part of this transformative journey but will also be given great opportunities to shape the future of e-commerce logistics.

The ideal candidate will focus on building, retaining and growing assigned key customers by working closely with all teams and acting as a liaison between various teams to ensure our delivery services exceed customer expectations and create long-lasting partnerships.

The Delivery Operations Specialist will also work closely with Sales in pre-sale activities and onboarding of new key customers.

Responsibilities:

  • Build strong relationships with assigned customers by exceeding customer expectations
  • Work with Sales in pre-sale activities to define logistics solutions and flows
  • Lead daily operations follow-up of operational performance metrics to meet and exceed customer expectations
  • Perform root-cause analyses, identify improvement opportunities, and initiate actions to improve performance metrics
  • Work with customers and internal functions to optimize our delivery service, issues are resolved proactively, and customer goals are met

Requirements:

  • Bachelor's degree
  • 2-4 years of work experience within logistics with similar customer-facing role
  • Exceptional ability to communicate and foster positive business relationships
  • Experience working with senior and executive-level customer contacts

We believe you bring

  • Leadership capabilities and people management skills
  • Strong analytical competence with the ability to use data for analyzing and visualizing customer values
  • Strong communication and interpersonal skills (both written and verbal)


  • Stockholm, Stockholm, Sweden Dentsu Aegis Network Full time

    About Our Company:Merkle is a global leader in data-driven customer experience management (CXM), seamlessly integrating expertise across Denmark, the Netherlands, Sweden, and Norway. We craft innovative, strategic, and technology-driven solutions that redefine customer experiences.The Role:You will be responsible for shaping solutions within RFP responses,...


  • Stockholm, Stockholm, Sweden Swarovski Full time

    A World of Wonder Awaits:We are seeking a highly motivated and results-driven Luxury Brand Store Leader to join our team and contribute to our mission of delivering exceptional customer experiences.In this role, you will be responsible for building a loyal portfolio of customers, recruiting, leading and growing a high-performing team with a growth mindset,...


  • Stockholm, Stockholm, Sweden H & M Hennes & Mauritz Gruppe Full time

    We are seeking a Customer Experience Advocate to play a pivotal role in shaping the future of our loyalty program. As a key member of our team, you will be responsible for driving customer engagement and loyalty through innovative strategies and initiatives.Key Responsibilities:Develop and execute comprehensive customer experience strategies that meet...


  • Stockholm, Stockholm, Sweden H&M group Full time

    We are looking for a results-driven leader who thrives in a fast-paced environment. As a Store Manager at H&M Home, you will be responsible for creating an outstanding shopping experience for our customers every day.About the RoleThis is a fantastic opportunity to join a dynamic team and contribute to the success of H&M Home. If you have a passion for...


  • Stockholm, Stockholm, Sweden Alfa Laval Corporate AB Full time

    Alfa Laval Corporate AB is a global leader in the provision of innovative solutions for the marine and energy sectors. As a pioneer in the field, we are committed to delivering exceptional customer experiences through our products and services.The Associate Product Manager will be responsible for coordinating phase in and out of products across portfolios...


  • Stockholm, Stockholm, Sweden Singular Society Full time

    We are seeking a highly motivated and results-driven Store Experience Leader to join our team in Stockholm. As a key member of our retail operations, you will be responsible for delivering exceptional store experiences and superb service to all our customers.Key ResponsibilitiesStore Operations Management: Plan, execute, and follow up on all store...


  • Stockholm, Stockholm, Sweden Etraveli Group AB Full time

    About Etraveli Group ABWe hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.The RoleYou will be responsible for driving efforts by delivering actionable, data-driven insights...


  • Stockholm, Stockholm, Sweden Transcom AB Full time

    At Transcom, we are dedicated to delivering exceptional customer experiences. As a Voice of Customer (VOC) Agent, you will be the crucial link between our clients and their customers, ensuring their concerns are heard, investigated, and resolved efficiently.\This role is ideal for a strong communicator with excellent written and verbal skills, a...


  • Stockholm, Stockholm, Sweden Mentimeter Full time

    Mentimeter is a global company that aims to revolutionize the way people interact with each other during meetings and presentations. We are looking for a highly skilled Onboarding Manager to join our team in Sales.About the RoleThis is an exciting opportunity for someone who wants to take on a strategic role, driving the success of our Enterprise Customers...


  • Stockholm, Stockholm, Sweden Applied Intuition, Inc. Full time

    Customer Engagement and StrategyWe are seeking a highly skilled Customer Engagement Leader to drive customer engagement and strategy. As an integral part of our engineering teams, you will work closely with customers to understand their development needs and use cases for autonomy to propose effective use of Applied's products.About the roleThis is an...


  • Stockholm, Stockholm, Sweden Loopia Group AB Full time

    About the PositionThis strategic role is responsible for transforming customer care into customer success in the Nordics & CEE region. As a key member of the management team, you will lead a team of professionals across six countries, ensuring a best-in-class approach to customer interactions.You will be responsible for shaping the future of customer...


  • Stockholm, Stockholm, Sweden Etraveli Group AB Full time

    About Etraveli GroupEtraveli Group AB is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We strive to make the world smaller for our customers and bigger for our people. Our diverse team of passionate professionals is what makes us the industry's tech wonder and the best in the world at what we do.Job...


  • Stockholm, Stockholm, Sweden Kaisa Technologies AB Full time

    Deliver Exceptional Customer ExperiencesWe are seeking an experienced Senior Customer Success Manager to join our Commercial team at Kaisa Technologies AB. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.ResponsibilitiesThis...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    We are seeking a highly skilled Customer Success Leader to join our team at TN Sweden. As a key member of our leadership team, you will play a critical role in driving our customer success initiatives forward.The ideal candidate will have a proven track record of developing and executing successful CRM and marketing automation strategies, with a focus on...


  • Stockholm, Stockholm, Sweden Electronic Arts (EA) Full time

    About Electronic Arts (EA)Electronic Arts (EA) is a world-renowned entertainment company that brings people together through immersive experiences. Our vision is to create the most engaging, diverse, and sustainable game and content portfolio in the industry. As a global leader in interactive entertainment, we are passionate about fostering an inclusive...


  • Stockholm, Stockholm, Sweden Loopia Group AB Full time

    About the companyTransforming Customer Care into Customer SuccessLoopia Group AB, a leading European digital services company, is seeking an experienced leader to drive the transformation of customer care into customer success in the Nordics & CEE region. As Regional Chief Customer Success Officer (CCSO), you will lead a team of over 140 customer success,...


  • Stockholm, Stockholm, Sweden Storyblok Full time

    Role SummaryThe Senior Business Relationship Manager will develop and maintain strong relationships with Storyblok customers, ensuring their business needs are met and exceeded. This includes working with Enterprise Customers, owning all aspects of the post-sales process, and collaborating with Storyblok's Sales team to identify new opportunities within the...


  • Stockholm, Stockholm, Sweden SAVR Full time

    About SAVRAt SAVR, we're passionate about delivering exceptional customer experiences. Our dynamic team is driven by a service-first mindset, and we're looking for a talented Customer Experience Specialist to join our ranks.Your MissionIn this pivotal role, you'll embody the voice of our brand, providing insightful product knowledge and elevating the...


  • Stockholm, Stockholm, Sweden & Other Stories Full time

    At & Other Stories, we're dedicated to fostering strong relationships with our customers and delivering exceptional experiences across all touchpoints. As a Customer Experience Strategist, you will play a pivotal role in shaping the future of our loyalty program.The Loyalty Lead will be responsible for driving strategy, concept, and customer value...


  • Stockholm, Stockholm, Sweden Tesla, Inc. Part time

    About the RoleAs a Sales Customer Experience Specialist at Tesla, Inc., you will be responsible for delivering exceptional customer experiences and driving sales growth through effective lead generation strategies.You will be part of our dynamic sales team, working in our store at Sveavägen. Your primary focus will be on engaging with potential customers,...