Customer Experience Leader

1 day ago


Stockholm, Stockholm, Sweden Kaisa Technologies AB Full time
Deliver Exceptional Customer Experiences
We are seeking an experienced Senior Customer Success Manager to join our Commercial team at Kaisa Technologies AB. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.

Responsibilities
This includes:
  • Delivering the Kaisa Customer Success Programme to key customer stakeholders and ensuring the ongoing adoption of the Kaisa product suite.
  • Maximising the value and business impact of Kaisa by establishing customer goals, pain points and KPIs and working with them to continuously optimise these.
  • Building and developing strong customer relationships, educating stakeholders on the Kaisa value proposition across multiple business units and markets.
  • Building, maintaining and executing on customer account plans and growth plans to maximise upsell and cross-sell opportunities.
  • Actively uncovering customer health risks and executing on risk mitigation plans to minimise revenue churn.
  • Kaisa product expert, delivering ongoing Kaisa product training to a wide range of customer stakeholders.

Requirements
To be successful in this role, you will need:
  • 7+ years of experience in Enterprise SaaS Customer Success or a related field, with a proven track record of customer relationship management.
  • Very experienced working with large businesses and brands with complex organisations.
  • Strong emotional intelligence and the ability to use information available to influence decision makers.
  • Team leadership skills.
  • Ability to deliver product training and/or product demonstrations.
  • Very strong analytical, problem-solving and dot-connecting skills.

Why Join Us?
At Kaisa Technologies AB, we value innovation, collaboration, and customer success. We offer a competitive salary, country-specific health and family insurance, country-specific retirement contribution, sporting & wellness opportunities, learning through the Kaisa Academy, flexible and remote work to suit your personal working style, regular team events in France, Sweden and the UK, true professional & personal life balance, and a solid team environment.

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